IT Account Management Specialist

7 hours ago


Honolulu, Hawaii, United States Hawaii Pacific Health Full time
Job Summary

We are seeking a highly skilled IT Account Management Analyst to join our team at Hawaii Pacific Health. As a key member of our Information Technology Department, you will provide technical support and expertise to our users, ensuring seamless access to our systems and applications.

The ideal candidate will have a strong background in IT account management, with experience in troubleshooting, cross-training, and user account security. You will also be responsible for application implementations, version upgrades, and routine application maintenance.

If you are a customer-focused individual with excellent technical skills and a passion for delivering high-quality service, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Provide Tier 2 technical support and troubleshooting assistance to users
  • Develop and maintain knowledge of our systems and applications
  • Collaborate with cross-functional teams to resolve technical issues
  • Implement and maintain user account security and access controls
  • Support application implementations, version upgrades, and routine maintenance
Requirements
  • Bachelor's degree in Information Technology, Business, or related field
  • Two years of experience in IT account management or related field
  • Excellent customer service skills
  • Knowledge of Active Directory, Epic Security, or other business applications
About Us

Hawaii Pacific Health is a nonprofit health care system committed to delivering high-quality medical care and service to the people of Hawaii and the Pacific Region. We offer a comprehensive and competitive total rewards package that includes pay and benefits.



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