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VIP Player Relations Specialist
2 months ago
As a pivotal member of the Marketing Department at Mark Twain Casino, you will play a crucial role in enhancing our relationships with VIP players while enjoying a competitive $2000 Sign-On Incentive within your first year, along with enticing Quarterly Bonus Opportunities.
KEY RESPONSIBILITIES:
- Player Development: Cultivate new player relationships, maintain connections with existing VIPs, and deliver outstanding service to all high-profile casino guests.
- Marketing Support: Collaborate with the Marketing Manager and Supervisor to ensure seamless operations while employing innovative marketing strategies to boost player engagement and surpass revenue goals.
- Asset Protection: Uphold the security and integrity of the casino's resources.
- Event Engagement: Be a vibrant presence at promotional events, special gatherings, and VIP parties, ensuring an unforgettable experience for our guests.
- Customer Interaction: Connect with players on the casino floor to gather insights and feedback, enhancing their overall experience.
- Event Hosting: Plan and execute exciting events and promotional gatherings to foster loyalty and engagement among our guests.
QUALIFICATIONS:
- Exceptional interpersonal and communication abilities.
- Strong multitasking and prioritization skills.
- Proficient in operating standard office technology.
- High level of discretion and confidentiality.
- Detail-oriented with effective verbal and written communication skills in English.
- Basic mathematical skills for various calculations.
- Proficient in computer applications, particularly Excel.
EDUCATION AND EXPERIENCE:
- High School Diploma or GED is required.
- A Bachelor's Degree in Marketing or a related field is preferred.
- At least one year of experience in sales, customer service, casino hosting, or marketing roles.
CERTIFICATIONS: A Missouri Gaming Level II Gaming License is required.
BENEFITS:
- $2000 Sign-On Incentive in your first year.
- Quarterly Bonus Opportunities.
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- Paid rest and meal breaks.
- Employee meals provided during shifts.
- Paid Time Off (PTO) accrued each pay period for Full-Time Team Members.
- Paid Holidays for Full-Time Team Members.
- Comprehensive Medical, Dental, Vision, and Virtual Doctor Visits for Full-Time Team Members.
- 401(k) plan with Company Match.
- Complimentary $25K Life Insurance for Full-Time Team Members.
- Optional coverage for Short and Long Term Disability, Additional Life Insurance, Accident Insurance, and Critical Illness Insurance.
- Free Employee Assistance Plan, including legal guidance and counseling sessions.
- Employee Discounts, Team Celebrations, Awards, and more.
DISCLAIMER: This job posting outlines the general nature of the position and is not an exhaustive list of all responsibilities, duties, and skills required. Employee benefits may vary based on location, position, length of service, and employment status. Final candidates will undergo a drug test and background check. Many positions require a state gaming license. Affinity Gaming is an equal-opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
