Service Desk Support Specialist
1 month ago
Interface Americas, Inc is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to internal customers, resolving IT-related issues, and collaborating with other IT personnel to ensure seamless service delivery.
Key Responsibilities- Provide Level 1 technical support, handling incoming phone calls, incident tickets, and service requests from internal customers.
- Troubleshoot and restore routine technical services and equipment by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures.
- Assist senior technical teams to perform root cause analysis and develop checklists for typical problems, and recommended procedures and controls for problem prevention.
- Escalate user incidents to higher-level IT support specialists if unable to resolve the issue on their own.
- Maintain a knowledge database to enhance the quality of problem resolution, and share information and assist others with incidents.
- Provide support to IT end-users for basic software, hardware, and desktop-based LAN systems computing, and escalate to higher-level support when necessary.
- Associate degree in a technology-related field or equivalent experience.
- 0-3 years of experience in an IT technology-related role.
- Technical skills, including excellent computer skills.
- Problem-solving skills, with the ability to devise technical and creative solutions to user issues.
- Communication skills, with the ability to gather data, prepare detailed notes and reports, and walk users through steps to resolve software and hardware issues.
- Time management skills, with the ability to set priorities when handling multiple cases.
- Team collaboration skills, with the ability to work with other IT personnel to resolve user issues.
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Service Desk Support Specialist
2 weeks ago
La Grange, United States Interface Americas, Inc Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Interface Americas, Inc. As a Service Desk Analyst, you will be responsible for providing technical support to internal customers with PC, Mac, mobile device, and application-related issues.Key ResponsibilitiesProvide Level 1 technical support, handling incoming phone calls,...
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Service Desk Support Specialist
4 weeks ago
La Grange, United States Interface Americas, Inc Full timeJob SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at Interface Americas, Inc. As a Service Desk Analyst, you will be responsible for providing technical support to internal customers, resolving IT-related issues, and collaborating with other IT personnel to ensure seamless service delivery.Key ResponsibilitiesProvide Level 1...
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Service Desk Support Specialist
2 weeks ago
La Grange, United States Interface Americas, Inc Full timeJob SummaryInterface Americas, Inc is seeking a skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will be responsible for providing technical support to internal customers, troubleshooting and resolving technical issues, and collaborating with other IT personnel to provide assistance on tasks outside of your knowledge or...
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Service Desk Support Specialist
1 month ago
La Grange, United States Interface Full timeJob SummaryInterface is seeking a skilled Service Desk Analyst to provide technical support to internal customers. The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong understanding of IT systems and software.Key ResponsibilitiesProvide Level 1 technical support for PC, Mac, mobile device, and...
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Service Desk Support Specialist
1 month ago
La Grange, United States Interface Full timeJob SummaryInterface is seeking a skilled Service Desk Analyst to provide technical support to internal customers. The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong understanding of IT systems.Key ResponsibilitiesProvide Level 1 technical support for PC, Mac, mobile device, and application-related...
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Help Desk Support Specialist
1 month ago
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Front Desk Representative
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IT Support Specialist
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