Account Manager

1 week ago


New Port Richey, Florida, United States Caris Life Sciences Full time
Job Summary

The Account Manager is a key role at Caris Life Sciences, responsible for driving growth and nurturing customer relationships in the territory. This position requires a strong understanding of the pharmaceutical, medical device, and diagnostic industries, as well as excellent communication and problem-solving skills.

Key Responsibilities
  • Work closely with customers, client service partners, molecular oncology specialists, and other support personnel to provide exceptional customer support and satisfaction.
  • Regularly call on customers to introduce and promote assigned Caris solutions, including molecular intelligence testing, technology interfaces, and physician consultations.
  • Successfully execute customer retention and upselling/cross-selling strategies to drive organic growth at existing accounts.
  • Evaluate current and prospective customer sites and develop strategies to improve revenue, costs, and productivity.
  • Present and demonstrate different Caris technology solutions to customers and stakeholders.
  • Establish and maintain open lines of communication with key personnel in assigned accounts and escalate issues when customer satisfaction is jeopardized.
  • Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, and expense reports, in a timely and accurate manner.
Requirements
  • Bachelor's degree required.
  • Previous experience of 3+ years of successful sales and/or account management experience in the pharmaceutical, medical device, or diagnostic industry.
  • Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating solutions to co-workers and customers.
  • General understanding of business policies and practices.
  • Ability to quickly learn and apply knowledge of proprietary software programs.
  • Valid driver's license, clean driving record, reliable vehicle, and automobile insurance that meets Caris requirements.
Preferred Qualifications
  • MBA.
  • Pharma, medical device, or diagnostic experience.
  • Oncology experience.
Benefits

Caris Life Sciences offers a highly competitive and inclusive benefits package, including medical, dental, and vision coverage options, health savings account, flexible spending account, paid time off, 401k match, and financial planning tools.



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