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Executive Leader of Franchise Operations

2 months ago

Pittsburgh, Pennsylvania, United States HHB Restaurant Recruiting Full time

Overview:


The Executive Leader will oversee strategic personnel and brand management, financial governance, operational proficiency, franchise expansion, and compliance while cultivating essential relationships with team members, vendor partners, and franchise owners.


This role will also be pivotal in establishing connections with and visiting franchise owners.

Visionary Leadership:

Articulate and promote a compelling vision and strategy for the comprehensive growth and success of the Brand.

Guide the leadership team in synchronizing business strategies with organizational objectives.

Franchise Oversight:

Manage the growth of the franchise network, ensuring uniform brand standards and quality across all outlets.

Nurture relationships with current franchise owners and seek to attract new partners to broaden the network.

Financial Oversight:

Formulate and supervise the annual financial plan, safeguarding the economic health and profitability of the entire franchise system.

Implement cost-control strategies and revenue-enhancing initiatives to optimize profitability.

Operational Excellence:

Promote operational efficiency and excellence in all facets of the Brand's business functions, from food preparation to customer service.

Ensure adherence to health and safety regulations across all establishments.

Brand Advancement:

Lead initiatives to enhance and fortify the brand image, positioning the franchise as a frontrunner in the industry.

Supervise marketing and promotional efforts to boost customer engagement and loyalty.

Innovation and Technology:

Remain informed about industry trends and adopt innovative technologies and processes to enhance overall operations and customer experiences.

Team Development:

Provide motivational leadership to the executive team and all staff, fostering a positive and collaborative workplace culture.

Recruit, nurture, and retain top talent across all organizational levels.

Legal and Regulatory Adherence:

Ensure compliance with all pertinent laws, regulations, and standards governing the industry.

Mitigate legal risks and address any compliance issues promptly.

Stakeholder Engagement:

Establish and maintain robust relationships with stakeholders, including franchise owners, investors, suppliers, and regulatory bodies.

Represent the organization at industry events and forums.

Performance Evaluation:

Set key performance indicators (KPIs) and routinely evaluate and report on the performance of the franchisor and individual locations.

Customer Experience:

Prioritize customer satisfaction initiatives, ensuring a positive dining experience and high-quality food offerings.

Flexibility:

Exhibit adaptability in a dynamic and competitive market, modifying strategies as necessary to meet evolving business conditions.

Sustainability and Ethical Practices:

Incorporate sustainable practices and social responsibility initiatives into the business model, reflecting a commitment to ethical business conduct.

Communication Proficiency:

Effectively engage with ownership and other key stakeholders, providing transparent and timely updates on the organization's performance.

Crisis Preparedness:

Develop and implement crisis management strategies to address unforeseen challenges and disruptions in the business.

Qualifications:

Bachelor's degree with a minimum of 10 years of executive-level experience in restaurant franchising.

Proficiency in Microsoft Office (PowerPoint, Excel, Word, and Outlook), CRM software, Adobe Acrobat, and other necessary programs.

Knowledge of proper correspondence practices and the ability to prioritize multiple projects in a fast-paced environment.

Excellent verbal and written communication skills.

Self-motivated with a keen attention to detail and the ability to work within timelines.

Exceptional time management and interpersonal abilities.

Strong work ethic.

Willingness to travel as needed (up to 25%).

Does this resonate with you? We would be eager to learn more about your background.