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Retail Solutions Expert

2 months ago

Orlando, Florida, United States Apple Full time
Position Overview
As a Customer Engagement Specialist, you excel at identifying and addressing customer needs, providing insightful solutions that enhance their experience.

You are the initial point of contact for customers, guiding them through their journey — from advising on products to facilitating the setup of their new devices.

In addition to your primary responsibilities, you also contribute to various aspects of store operations, including maintaining visual displays and supporting your colleagues.


Your curiosity drives you to stay informed about the latest products and initiatives, allowing you to apply your knowledge effectively during customer interactions.

Your performance is evaluated based on both individual and team productivity, as well as the overall success of the store.

You take pride in representing Apple and find fulfillment in fostering lasting relationships between customers and the brand.

Key Responsibilities:
1. Engage with customers to understand their needs.
2. Provide tailored solutions and product recommendations.
3. Assist in visual merchandising and store presentation.
4. Collaborate with team members to enhance customer satisfaction.
5. Stay updated on product knowledge and store initiatives.

Success Metrics:
- Individual and team performance metrics.
- Overall store performance and customer satisfaction ratings.

You're dedicated to creating memorable experiences for customers and ensuring they feel valued at every interaction.