Technical Specialist

4 weeks ago

Phoenix, Arizona, United States Triwest Healthcare Full time
Job Summary

We are seeking a highly skilled Clinical Specialist to provide technical expertise and support for our Medical Management applications. As a key member of our team, you will be responsible for analyzing system performance, researching system failures, and collaborating with vendors and business staff to resolve system problems.

Key Responsibilities
  • Support the development and management of configuration and support for a specialized medical management application, including its suite of applications and database system.
  • Gain a complete and ongoing understanding of all the functionality of the software to be able to offer software solution options to internal and external clients.
  • Develop proficiency and expertise in application configuration/import/export functionality and creation of custom modules utilizing vendor-delivered utilities.
  • Perform code-set updates to application, to ensure compliance with new releases.
  • Perform quality assurance of vendor-delivered and/or custom application modules.
  • Prepare and/or obtain test data. Conduct application testing. Evaluate test results/defect logs and communicate results to developers and vendors.
  • Assist manager and technical lead in evaluation of system requirements and provide support to isolate problems in operating procedures, systems software, and computer programs.
  • Work closely with vendors, developers, and business to coordinate project activities for programs and systems.
  • Provide technical expertise, secondary support, and system knowledge to Service Desk Support Technicians in relation to problem solving issues with the application.
  • Maintain security standards and policies relating to system access over networks.
  • Serve on project teams.
  • Participate in regularly-scheduled project review/status meetings internally and with client departments.
  • Serve as a technical and functional resource to business units.
  • Consistently follow standard change management processes. Document and evaluate impact of required changes to the various systems. Participate in plans, schedules and communicates changes prior to implementation.
Competencies
  • Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.
  • Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.
  • Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.
  • Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
  • Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.
  • Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
  • Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; has a realistic understanding of relevant issues.
  • Technical Skills: Knowledge of technology impact on business outcomes; general to advanced knowledge of data systems, hardware and software as related to a specific specialized application program; expertise in system analysis and business problem-solving; general ability to analyze, define, and quickly identify technical problems with systems; ability to communicate clearly with both technical and non-technical users; current knowledge of personal computers and Internet technologies.

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