IT Support Services Manager

1 day ago


Wilmington, North Carolina, United States Consulting Services Group Full time

**Job Summary:**

 

We are seeking an IT Support Services Manager to join our team at Consulting Services Group. As a key member of our IT operations team, you will be responsible for managing our IT support services and providing technical support to our customers.

 

**Key Responsibilities:

  • System Analysis
    • Provide analysis related to system design specifications.
    • Develop detailed service reports to document service visits, issues, and troubleshooting actions.
    • Provide feedback from end-users and customers to the development team for iteration and improvement of customer products.
  • Product Installation and Enhancement
    • Install new products or enhance existing ones.
    • Provide application-specific training and best practices for on-site personnel.
  • Product Maintenance and Troubleshooting
    • Identify and troubleshoot application and application-specific hardware.
    • Conduct or schedule repairs with a remote team and customers.
    • Assist with hardware upgrades or maintenance windows.
    • Log and track maintenance activities in system-specified trackers (Jira/Wiki).
  • Multi-User Management
    • Verify user access requests against authorization criteria.
    • Conduct thorough validation checks to ensure compliance.
    • Grant or deny system access based on validated requests.
    • Collaborate with stakeholders to resolve access-related issues.
    • Maintain accurate records of access requests and approvals.

 

The ideal candidate will have a strong background in IT support services and a proven track record of providing exceptional technical support. A bachelor's degree in a technology-related field is required, and prior military experience in a cyber, signal, or IT-related occupational specialty is preferred.

 

We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, plus a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and retirement plan matching. If you are a motivated and detail-oriented individual who is passionate about delivering excellent technical support, please submit your application today



  • Wilmington, North Carolina, United States CW IT SUPPORT INC Full time

    Job Summary: We are seeking a skilled Accounting and HR Support Specialist to join our team at CW IT Support Inc. In this role, you will provide administrative support to the HR and Accounting departments, ensuring seamless operations and high-quality service delivery.">Key Responsibilities:">">Perform monthly, quarterly, and yearly account reconciliations...


  • Wilmington, North Carolina, United States CW IT SUPPORT INC Full time

    Job ResponsibilitiesCW IT Support Inc is looking for a highly organized and detail-oriented Business Operations Coordinator to support our accounting and administrative teams.The successful candidate will be responsible for performing various administrative tasks including data entry, filing, and record-keeping. They will also assist in processing payroll,...


  • Wilmington, North Carolina, United States CW IT SUPPORT INC Full time

    About the JobCW IT Support Inc is seeking an experienced Administrative Assistant Manager to join our team. The ideal candidate will have a strong background in administrative tasks and accounting principles.The successful candidate will be responsible for managing administrative tasks including data entry, filing, and record-keeping. They will also assist...


  • Wilmington, North Carolina, United States CW IT SUPPORT INC Full time

    Job Overview: CW IT Support Inc is hiring an Administrative Coordinator for Finance and HR to support the day-to-day operations of the department. The successful candidate will have excellent organizational skills, strong communication abilities, and experience in office administration.">Salary and Benefits: The salary for this role is $42,000 - $45,000...


  • Wilmington, North Carolina, United States CW IT SUPPORT INC Full time

    We are seeking an experienced Administrative Professional to join our team at CW IT Support Inc. The successful candidate will provide administrative support to the HR/Accounting Department, ensuring seamless day-to-day operations.About the RoleThis is a full-time position offering a competitive salary of $42,000-$45,000 annually. If you are a highly...


  • Wilmington, North Carolina, United States CW IT SUPPORT INC Full time

    Job DescriptionWe are seeking an experienced Accounting Administrator to join our team at CW IT Support Inc. The ideal candidate will have a strong background in accounting and administrative tasks.The successful candidate will be responsible for performing monthly, quarterly, and yearly account reconciliations and reports as needed. They will also handle...


  • Wilmington, North Carolina, United States ReNuke Services Full time

    OverviewReNuke Services seeks a skilled Administrative Support Specialist to provide part-time administrative support to work groups at our nuclear site in New Hill, NC. The successful candidate will have 5+ years of experience and excellent knowledge of business software applications.Job DescriptionThe ideal candidate will work within established procedures...


  • Wilmington, North Carolina, United States Snider Fleet Solutions Full time

    About Snider Fleet Solutions\We are a leading provider of commercial tire dealers and retread service solutions, dedicated to delivering exceptional customer experiences.\\Job Overview\This Commercial Administrative Specialist role requires a highly organized and detail-oriented individual who can effectively communicate with clients, manage administrative...


  • Wilmington, North Carolina, United States ReNuke Services Full time

    Company Overview:ReNuke Services is a reputable organization that specializes in providing administrative support services to clients in the nuclear industry. Our team is dedicated to delivering high-quality results and ensuring seamless operations.Salary:The estimated annual salary for this position ranges from $55,000 to $70,000, depending on experience...


  • Wilmington, North Carolina, United States University of North Carolina Full time

    About the Job: We are seeking a detail-oriented and highly organized Administrative Support Specialist to join our team in the UNC School of Medicine. As an Administrative Support Specialist, you will provide critical support to the department's faculty and staff, including coordinating projects, managing schedules, and maintaining accurate records. If you...


  • Wilmington, North Carolina, United States TEKsystems Full time

    About the Role:We are seeking an experienced IT Support Specialist to join our team in Hanover, PA. As a Desktop Services specialist, you will provide technical assistance to end users, install, upgrade and troubleshoot hardware and software systems.Key Responsibilities:Resolve onsite incidents related to hardware, software, and networkingAddress user...

  • Food Service Manager

    3 weeks ago


    Wilmington, North Carolina, United States Chipotle Full time

    Overview: As a Service Leader at Chipotle, you will be responsible for ensuring the highest quality of food and customer experience. Our team is dedicated to serving great-tasting food, resolving any issues that may arise, and providing exceptional service to our customers.Salary: The estimated annual salary for this position ranges from $40,000 to $60,000...


  • Wilmington, North Carolina, United States Consulting Services Group Full time

    Job OverviewWe are seeking a skilled IT Operations Analyst to join our team at Consulting Services Group. In this role, you will provide technical support and analysis for our clients, ensuring smooth operations and delivering high-quality solutions.Key Responsibilities:Provide analysis and consulting services to determine system functional...


  • Wilmington, North Carolina, United States University of North Carolina Wilmington Full time

    At the University of North Carolina Wilmington, we are seeking a highly skilled Customer Service Support Specialist to join our team. This is an excellent opportunity for someone who is passionate about delivering exceptional customer service and wants to make a real difference in the lives of students.The estimated salary for this position is around $45,000...


  • Wilmington, North Carolina, United States EHR Services Full time

    Job SummaryWe are seeking a skilled Luxury Spa Customer Service Representative to join our team at Red Arrays Light Therapy Spa in EHR Services. This part-time role offers flexible scheduling, making it an ideal opportunity to contribute to our groundbreaking new venture while fitting seamlessly into your schedule.About the RoleYou will be the initial point...


  • Wilmington, North Carolina, United States GPAC Full time

    A well-established, family-owned funeral home is seeking an experienced Funeral Service Manager to join their growing team. This is a fantastic opportunity for someone looking to take the next step in their career and expand their knowledge in all aspects of funeral services.The Funeral Service Manager will oversee all phases of funeral arrangements, from...


  • Wilmington, North Carolina, United States Critical Peake Electrical Services Full time

    Job DescriptionWe are seeking a highly skilled Residential Project Supervisor to oversee residential projects in our Baltimore, Central MD, and Washington DC locations. This critical role requires strong leadership and management skills, as well as the ability to drive projects from planning and development to successful completion.The ideal candidate will...


  • Wilmington, North Carolina, United States Drucker and Falk LLC Full time

    Job OverviewWe are seeking a highly skilled Service Operations Manager to oversee the physical upkeep of our communities, working under the direction of the Property Manager. As a key member of our team, you will be responsible for maintaining and operating all mechanical equipment, supervising maintenance employees, and ensuring the community's facilities...


  • Wilmington, North Carolina, United States Georgia IT Inc Full time

    Job Title: Senior Java DeveloperWe are seeking a highly skilled Senior Java Developer to join our team at Georgia IT Inc.The successful candidate will have 5-7 years of experience in microservices technologies using Java 8 Spring Boot, with a strong background in designing and implementing REST APIs and web services.The salary for this role is estimated to...

  • Software Architect

    1 week ago


    Wilmington, North Carolina, United States Georgia IT Inc Full time

    Job Title: Software ArchitectWe are seeking a highly skilled Software Architect to join our team at Georgia IT Inc.The successful candidate will have 8-10 years of experience in relevant industries and positions, with a strong background in microservices technologies using Java 8 Spring Boot.The salary for this role is estimated to be around $140,000 -...