IT Support Services Manager
1 day ago
**Job Summary:**
We are seeking an IT Support Services Manager to join our team at Consulting Services Group. As a key member of our IT operations team, you will be responsible for managing our IT support services and providing technical support to our customers.
**Key Responsibilities:
- System Analysis
- Provide analysis related to system design specifications.
- Develop detailed service reports to document service visits, issues, and troubleshooting actions.
- Provide feedback from end-users and customers to the development team for iteration and improvement of customer products.
- Product Installation and Enhancement
- Install new products or enhance existing ones.
- Provide application-specific training and best practices for on-site personnel.
- Product Maintenance and Troubleshooting
- Identify and troubleshoot application and application-specific hardware.
- Conduct or schedule repairs with a remote team and customers.
- Assist with hardware upgrades or maintenance windows.
- Log and track maintenance activities in system-specified trackers (Jira/Wiki).
- Multi-User Management
- Verify user access requests against authorization criteria.
- Conduct thorough validation checks to ensure compliance.
- Grant or deny system access based on validated requests.
- Collaborate with stakeholders to resolve access-related issues.
- Maintain accurate records of access requests and approvals.
The ideal candidate will have a strong background in IT support services and a proven track record of providing exceptional technical support. A bachelor's degree in a technology-related field is required, and prior military experience in a cyber, signal, or IT-related occupational specialty is preferred.
We offer a competitive salary of $80,000 - $100,000 per year, depending on experience, plus a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and retirement plan matching. If you are a motivated and detail-oriented individual who is passionate about delivering excellent technical support, please submit your application today
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