Operations Manager

4 weeks ago


Grand Rapids, Michigan, United States Booster Fuels Full time
About the Role

In this key position, you'll play a vital role in making a positive impact on the lives of both our drivers and customers. As a leader, you'll be responsible for recruiting new talent, helping existing drivers reach their full potential, and building a collaborative team that delivers exceptional customer service.

This role is multifaceted, requiring coordination with the maintenance team to ensure our trucks are always ready to roll, collaboration with account managers to elevate customer service, and support for drivers' personal and professional growth. It's a fulfilling journey of continuous improvement and positive impact.

Key Responsibilities
  • Daily Shift Huddles: Conduct daily huddles to share essential announcements, address customer requests, and set the tone for a secure and productive shift.
  • Truck and Route Assignments: Use Kasparov (route building software) for route validation to eliminate inefficiencies and set daily and weekly assignments for optimized logistics operations.
  • Audits: Perform on-site and off-site audits to ensure adherence to safety measures, including pre-trip inspections and field quality.
  • Mentoring and Training: Focus on drivers to drive desirable performance and exceed KPI expectations, and provide ongoing mentoring and training for skill enhancement and adherence to operational standards.
  • Market Improvements: Analyze equipment utilization and service provider utilization to drive improvements in operational efficiency based on data analysis.
  • Backup Service Pro: Work a combination of weeknight and weekend shifts, serve as a backup service professional during excessive call-outs, and ensure continuity and reliability in service provision.
Requirements
  • Leadership Experience: 2+ years of leadership experience.
  • DOT Regulation/Requirement Experience: 2+ years of experience with DOT regulations and requirements.
  • Education: High School Diploma or Equivalent.
  • CDL-C: Must have or be willing to obtain a CDL-C with Hazmat, Tanker, and Air Brake endorsements.
Salary:

$65,000 to $85,000 DOE


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