Customer Service Liaison

3 days ago


Clifton, New Jersey, United States Papillon Ribbon & Bow Inc Full time
Job Description:
Papillon Ribbon & Bow Inc is a worldwide leader in providing couture packaging solutions, custom ribbon, luxury gift boxes, and specialty packaging bows for over 30 years.
We are seeking a skilled Customer Service Representative to serve clients by providing product and service information, order entry, order tracking, customer support, and follow-through, as well as resolving product and service problems. This position requires a detail-oriented self-motivated individual who will develop strategic plans necessary to meet company goals and objectives.

Duties:
• Maintains a respectful, positive attitude at all times.
• Attracts potential customers by answering product and service questions; knowledgeable in suggesting information about other products and services.
• Receives, processes, and verifies the accuracy of customers' orders by utilizing the organization's internal computer systems and customer purchase order.
• Initiates required action in response to customer requests to change or cancel orders, updates orders accordingly, and advises necessary departments of the changes.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Salary:
$40,000 - $60,000 per year, depending on experience.

Requirements:
• Prior Customer Service experience.
• Rapid learning skills.
• Detail-oriented, analytical, problem-solving, and quality-focused.
• Ability to create and understand documentation.
• Excellent listening skills and phone mannerisms.
• Ability to resolve issues, demonstrates self-control.
• Multi-tasking.
• Strong communication and organizational skills.
• Must work well under pressure.
• Punctual. Self-motivated.
• Willing to train; prior Customer Service experience a plus.

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