Customer Service Representative

5 hours ago


Clifton, New Jersey, United States John W. Danforth Co. Full time
About the Job

We are seeking a highly motivated and detail-oriented Service Dispatcher to join our team. As a key member of our operations team, you will be responsible for providing administrative support, managing inventory, and coordinating service requests.

Responsibilities
  • Provide exceptional customer service, responding to inquiries and resolving issues efficiently
  • Manage orders, quotations, and T&M processing to ensure accurate and timely fulfillment
  • Collaborate with the HVAC Service Manager to provide field technicians with necessary resources and support
  • Foster strong relationships with customers, ensuring their needs are met and exceeded
  • Maintain accurate records and reports, with attention to detail and a high level of organization
Requirements
  • 2-3 years of office experience in a professional setting; previous dispatch experience is a plus
  • Ability to work independently, with a high degree of autonomy and initiative
  • Strong problem-solving skills, with the ability to think critically and creatively
  • Excellent communication skills, with the ability to build rapport with customers and colleagues alike
Benefits and Compensation

As a valued member of our team, you will enjoy a competitive benefits package, including medical, dental, vision, life, disability, paid time off, 401(k) with company match, and participation in our Employee Stock Ownership Plan (ESOP). The estimated annual salary for this role is $45,000-$55,000, depending on qualifications and experience.



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