Customer Service Ambassador
3 weeks ago
About Us: We go above and beyond with every detail to create a GOLDEN Experience. Our core values are at the heart of everything we do, including nurturing a culture that provides WOW Customer Service.
Job Description: As our new Front Desk Customer Service Representative, you will be the first point of contact for potential and current customers. You will promote quality customer service, process sales and registration transactions, and act as a liaison between customers and management. You must be willing and able to also work in the pool as a swim instructor.
Responsibilities:
- Answer telephones, respond to inquiries, take messages, and screen and direct phone calls in a professional manner.
- Process student registrations using effective sales/customer service techniques.
- Schedule and manage birthday/pool parties. Supervise party staff.
- Resolve customer concerns/complaints using a professional approach.
- Assist clients with purchases of merchandise and vending.
- Check in students on the attendance tracking system.
Required Skills and Qualifications: High school diploma or GED required; some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel, and other software systems. CPR, First Aid, and AED certification required.
Benefits: We offer a competitive hourly rate, opportunities for advancement, and a dynamic work environment. If you are passionate about providing exceptional customer service and making a difference in your community, we encourage you to apply.
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