Pet Supermarket Shift Manager

4 weeks ago


Knoxville, Tennessee, United States Pet Supermarket Full time

Are you passionate about providing exceptional customer service and ensuring the well-being of pets? As a Shift Manager at Pet Supermarket, you will play a vital role in driving sales, leading a team, and creating a positive shopping experience for our customers.

Responsibilities:
  • Lead and motivate a team of sales associates to achieve sales goals and provide excellent customer service.
  • Monitor and maintain a clean and organized store environment, including the animal care areas.
  • Partner with the Store Manager to plan and execute community events and develop mutually beneficial business relationships with various rescue agencies.
  • Ensure accurate inventory management, including ordering and receiving stock, and maintaining a high level of product knowledge.
  • Support the execution of new hire training checklists, all training plans, and merchandising guidelines.
Requirements:
  • Minimum 1 year of experience in a retail management role.
  • Ability to work a flexible schedule, including mornings, evenings, weekends, and holidays.
  • Valid driver's license and access to a motor vehicle preferred.
Physical Demands:
  • Heavy lifting up to 55lbs required several times throughout a shift.
  • Active listening and observation required when communicating with customers and employees.
Competencies:
  • Customer Focus: Provide excellent service to customers, establish and maintain effective relationships, and ensure all procedures and policies are understood and followed.
  • Motivating Others: Create and support a culture where people want to do their best, motivate and influence others, and empower them to achieve goals.
  • Drive for Results: Stay optimistic and resilient, provide direction, delegate tasks, and remove obstacles to achieve and exceed goals.


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