Shift Manager

4 weeks ago


Knoxville, Tennessee, United States Insomnia Cookies Full time

As a Shift Leader at Insomnia Cookies, you will be the driving force behind a successful bakery operation. Your leadership skills will be put to the test as you predict and adapt to the flow of business during your shift.

Your responsibilities will include building orders, suggestive selling, baking, and interacting with customers. You will also be responsible for taking pride in knowing that your leadership skills contribute to a productive and fun night for your store.

Some of our sweet perks include:

  • Flexible part-time work schedules
  • Interactive training & mentorship
  • Achievable growth/promotion opportunities
  • Employee discount and FREE cookies with every shift

What will I do as a Shift Leader?

  • Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
  • Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
  • Support and work alongside the Cookie Crew
  • Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
  • Manage cash handling and deposits

Requirements:

  • At least 1 year of working experience in a customer service focused role
  • Outstanding communication, time management, and people skills
  • Must be 18 years or older to be employed

Insomnia Cookies is a rapidly-growing company with a unique concept that has become a cult brand known for its rabid following of cookie lovers. With an expanding footprint of over 290 stores globally, we are revolutionizing the cookie game by truly "Imagining What's Possible".


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