Guest Services Lead

6 days ago

Healdsburg, California, United States Montage International Full time

Live Your Passion. Add Your Magic.

At Montage International, we're looking for passionate individuals to join our team and help bring our vision to life. Our culture is built on the idea of doing what you love, and we're excited to receive applications from like-minded individuals.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Internal applicants, please log into Workday and apply for your application to be considered.

Please apply internally.

Guest Services Lead

The Guest Services Lead is a key role in our team, often the first point of contact for our guests. It's essential that our Guest Services staff function efficiently, professionally, and as a unified team. The Guest Services Lead is responsible for motivating, organizing, and supervising the Guest Services staff and ensuring success.

Key responsibilities include:

  • Overseeing day-to-day Guest Services staff operations, ensuring our standards are executed accurately and with consistency
  • Greeting guests, informing them of property amenities, services, hours of operation, and local areas of interest
  • Prioritizing guest requests for luggage assistance, organizing luggage, ensuring a timely delivery to rooms
  • Preparing weekly work schedule for Guest Services staff based on occupancy and special requests per group resume
  • Recruiting, interviewing, and training new Associates, facilitating ongoing development and learning
  • Serving as a departmental role model, counseling and disciplining Associates
  • Assisting Associates with general Guest Services Agent duties such as helping guests in and out of vehicles, carrying guests' luggage to and from their rooms, and answering guest questions and fulfilling requests
  • Communicating with other departments to ensure efficient operations and high levels of guest satisfaction
  • Completing any other tasks and assigned
  • High School Diploma or equivalent preferred
  • Previous experience working in an upscale hotel preferred
  • Previous Guest Services Agent or Guest Services Lead experience preferred
  • Basic computer skills required
  • Excellent customer service skills required

The position requires walking, standing, and being outside most of the working day; must be able to stand and exert well-paced mobility for up to 8 hours. Must be able to lift up to 50 lbs. Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.

The pay scale* for this position is $18.00.

*The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

  • Guest Services Lead

    3 weeks ago

    Healdsburg, California, United States Montage International Full time

    Job SummaryThe Guest Services Lead is a key member of the Montage International team, responsible for ensuring exceptional customer experiences for our guests. This role requires a high level of professionalism, attention to detail, and excellent communication skills.Key ResponsibilitiesOversee the day-to-day operations of the Guest Services team, ensuring...

  • Guest Services Coordinator

    3 weeks ago

    Healdsburg, California, United States The Madrona Full time

    Job OverviewBecome a vital member of our team as a Guest Services Coordinator. We are thrilled to present an exceptional opportunity for individuals who are dedicated to providing outstanding service and crafting unforgettable experiences for our guests. As a Guest Services Coordinator, you will serve as the initial point of contact for our esteemed guests,...

  • Guest Services Attendant

    4 weeks ago

    Healdsburg, California, United States The Madrona Full time

    Job OverviewWe are seeking a dedicated individual to join our team as a Guest Services Attendant. This role is perfect for those who thrive on providing exceptional hospitality and creating unforgettable experiences for our guests. As a Guest Services Attendant, you will be the welcoming face of our establishment, ensuring a friendly and inviting...

  • Guest Services Ambassador

    2 weeks ago

    Healdsburg, California, United States Montage International Full time

    Job SummaryThe Guest Services Agent Bellperson / Valet Attendant is a key member of our team, responsible for delivering exceptional guest experiences from arrival to departure.Key ResponsibilitiesWelcome guests to the hotel with a warm and sincere welcome, ensuring a pleasant arrival and departure experience.Direct guests and vehicles on the front drive,...

  • Guest Services Ambassador

    2 weeks ago

    Healdsburg, California, United States Montage International Full time

    Job SummaryThe Guest Services Ambassador is responsible for providing a warm and sincere welcome to guests at Montage International. This role requires a high level of customer service skills and the ability to work in a fast-paced environment.Key ResponsibilitiesWelcoming guests to the resort and ensuring a pleasant arrival and departureDirecting guests and...

  • Guest Services Ambassador

    5 days ago

    Healdsburg, California, United States Montage International Full time

    Job SummaryWe are seeking a highly skilled and enthusiastic Guest Services Agent to join our team at Montage International. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring a warm and sincere welcome to our guests.Key ResponsibilitiesWelcome guests to the hotel and ensure a pleasant...

  • Guest Services Coordinator

    4 weeks ago

    Healdsburg, California, United States Montage International Full time

    Embrace Your Passion. Infuse Your Charm.At Montage International, we are embarking on an innovative journey that requires dedicated individuals to help realize our vision. Our culture is built on the principle of pursuing what you love, and we are eager to hear from those who share this ethos.We are committed to inclusivity and welcome applicants with...

  • Guest Services Agent

    5 days ago

    Healdsburg, California, United States Montage International Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Montage International. As a key member of our hospitality team, you will be responsible for providing exceptional guest experiences and ensuring a warm and sincere welcome to our guests.Key ResponsibilitiesWelcome guests to the hotel and ensure a pleasant arrival and...

  • Guest Services Specialist

    3 weeks ago

    Healdsburg, California, United States Montage International Full time

    Embrace Your Passion. Infuse Your Charm. At Montage International, we are committed to a unique and exhilarating approach that requires dedicated individuals to help realize our vision. Our culture is built on the fundamental principle of pursuing what you love. If this resonates with you, we eagerly await your application. We encourage applicants with...

  • Guest Experience Ambassador

    2 weeks ago

    Healdsburg, California, United States Montage International Full time

    Job SummaryThe Guest Experience Agent is a key member of our team at Montage International, responsible for delivering exceptional customer service and creating memorable experiences for our guests. This role requires a high level of professionalism, attention to detail, and a passion for providing outstanding service.Key ResponsibilitiesGuest Communication:...

  • Guest Experience Ambassador

    2 weeks ago

    Healdsburg, California, United States Montage International Full time

    Job SummaryThe Guest Experience Agent is a key member of the Montage International team, responsible for delivering exceptional customer service and creating memorable experiences for our guests. This role requires a high level of professionalism, attention to detail, and a passion for delivering outstanding service.Key ResponsibilitiesGuest Communication:...

  • Guest Experience Ambassador

    2 weeks ago

    Healdsburg, California, United States Montage International Full time

    {"title": "Guest Experience Agent", "summary": "At Montage International, we are seeking a skilled Guest Experience Agent to join our team. This role is responsible for providing exceptional customer service and ensuring a seamless guest experience.", "essential functions": "Provide excellent customer service and respond to guest inquiries in a timely and...

  • Guest Experience Ambassador

    2 weeks ago

    Healdsburg, California, United States Montage International Full time

    {"Job Title": "Guest Experience Agent", "Job Summary": "We are seeking a highly skilled Guest Experience Agent to join our team at Montage International. As a Guest Experience Agent, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and ensuring that their stay with us is nothing short of...

  • Guest Relations Specialist

    4 weeks ago

    Healdsburg, California, United States Montage International Full time

    Embrace Your Passion. Create Unforgettable Experiences.At Montage International, we are redefining hospitality, and it takes dedicated individuals to bring our vision to fruition. Our culture is built on the principle of pursuing what you love. If this resonates with you, we invite you to explore this opportunity.We encourage applicants with disabilities and...

  • Spa Attendant

    2 weeks ago

    Healdsburg, California, United States Montage International Full time

    About the RoleThe Spa Attendant - Guest Experience Specialist is a key member of our team at Montage International, responsible for delivering exceptional guest experiences in our spas. We are seeking a highly energetic and service-oriented individual with a passion for order and cleanliness to join our team.Key ResponsibilitiesWelcome guests and show them...

  • Spa Attendant

    2 weeks ago

    Healdsburg, California, United States Montage International Full time

    About the RoleThe Spa Attendant - Guest Experience Specialist is a key member of our team at Montage International, responsible for delivering exceptional guest experiences in our spas. We are seeking an energetic and service-oriented individual with a passion for order and cleanliness to join our team.Key ResponsibilitiesWelcome guests and show them to...

  • Lead Pastry Artisan

    4 weeks ago

    Healdsburg, California, United States One Haus Recruiting Full time

    Role Overview: As a Lead Pastry Artisan, you will collaborate closely with the Chef de Cuisine and the culinary team to oversee the daily operations of the pastry section. Your responsibilities will encompass the innovation, preparation, and presentation of desserts, alongside mentoring and managing the pastry staff. Key Responsibilities: Contribute to the...

  • Parking Team Lead

    2 weeks ago

    Healdsburg, California, United States Montage International Full time

    Job SummaryThe Valet Cashier will serve as the primary point of contact for the valet parking team and front drive operations. This role is responsible for ensuring the smooth flow of vehicle traffic and providing exceptional customer service to guests.Key ResponsibilitiesCommunicate vehicle 'pulls' to the key control coordinator in a timely and efficient...

  • Hospitality Services Representative

    3 weeks ago

    Healdsburg, California, United States Montage International Full time

    Position Overview:The Hospitality Services Representative plays a crucial role in ensuring guests receive a warm and genuine welcome upon arrival. Employment Opportunities:We offer both full-time and part-time positions to accommodate various schedules. Key Responsibilities:As a Hospitality Services Representative, your duties will include, but are not...

  • Hospitality Services Representative

    4 weeks ago

    Healdsburg, California, United States Montage International Full time

    Position Overview:The Hospitality Services Representative is tasked with providing a warm and genuine welcome to all guests.Employment Opportunities:We offer both full-time and part-time roles.Key Responsibilities:Essential duties include, but are not limited to:Delivering exceptional guest serviceAssisting guests with inquiries and requestsEnsuring a...