Guest Services Attendant

4 weeks ago

Healdsburg, California, United States The Madrona Full time
Job Overview

We are seeking a dedicated individual to join our team as a Guest Services Attendant. This role is perfect for those who thrive on providing exceptional hospitality and creating unforgettable experiences for our guests. As a Guest Services Attendant, you will be the welcoming face of our establishment, ensuring a friendly and inviting atmosphere.

Your vibrant personality and strong communication skills will be essential in facilitating a seamless check-in and check-out experience. You will be responsible for addressing guest inquiries and concerns with professionalism and promptness. Your contribution as a Guest Services Attendant is vital in crafting a memorable stay for our guests, leaving them with a positive impression of our services.

ABOUT OUR ESTABLISHMENT

Located amidst beautiful grounds, our property features a selection of charming accommodations and a renowned dining experience. We pride ourselves on offering a unique farm-to-table concept, utilizing our own gardens and local produce to enhance our culinary offerings. As part of our team, you will play a key role in delivering our distinctive approach to hospitality.

KEY RESPONSIBILITIES

  • Assist guests with their luggage and escort them to their accommodations.
  • Safely park and retrieve vehicles as directed by management.
  • Ensure a positive first impression through excellent service and a professional appearance.
  • Maintain a customer-focused demeanor while interacting with guests and colleagues.

If you are passionate about providing outstanding service, enjoy a fast-paced work environment, and possess strong organizational skills, we encourage you to consider this opportunity.

ARE YOU THE CANDIDATE WE NEED?

REQUIRED SKILLS:

• Ability to remain on your feet for extended periods.
• Previous experience in guest services.
• Strong focus on customer satisfaction.
• Friendly and approachable attitude when engaging with guests and team members.
• Clear and professional communication skills.
• Excellent attendance record.
• Attention to detail and organizational skills.
• Ability to work both independently and collaboratively.

MINIMUM REQUIREMENTS:

• High School diploma or equivalent.
• Valid Driver's License.
• Driving record must meet the standards for coverage under our insurance policies.
• Flexibility in scheduling and the ability to communicate effectively in English with guests and staff.

PREFERRED QUALIFICATIONS:

• Previous experience in customer service is advantageous.

We offer a range of benefits for eligible full-time employees, including health coverage, retirement savings options, and employee discounts at our sister locations. Join us in delivering exceptional hospitality and creating lasting memories for our guests.

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