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Guest Experience Ambassador

2 months ago

Healdsburg, California, United States Montage International Full time
Job Summary

The Guest Experience Agent is a key member of our team at Montage International, responsible for delivering exceptional customer service and creating memorable experiences for our guests. This role requires a high level of professionalism, attention to detail, and a passion for providing outstanding service.

Key Responsibilities
  • Guest Communication: Respond to guest calls and inquiries in a timely and courteous manner, providing accurate information and resolving issues efficiently.
  • Special Requests: Coordinate and fulfill special guest requests, ensuring a personalized and engaging experience for each guest.
  • Team Collaboration: Work closely with department leaders and colleagues to ensure seamless execution of guest experiences and achieve business objectives.
  • Record Keeping: Maintain accurate records of guest accounts, hotel services, and local surroundings to provide informed responses and recommendations.
  • Customer Service: Provide exceptional customer service to all guests, taking reservations and handling guest folios, invoicing, and billing with accuracy and attention to detail.
  • Problem-Solving: Think creatively to resolve guest stay areas of opportunity, recover service issues, and exceed guest expectations.
Requirements
  • Education: High School Diploma or equivalent, Bachelor's Degree preferred.
  • Experience: Minimum of two years' experience in a hotel operations environment and customer service.
  • Skills: Basic math skills, ability to communicate clearly, and proficiency in Word, Excel, PowerPoint, and Outlook.
Physical Requirements

This role requires sitting for up to 6 hours a day, occasional walking and standing, and the ability to lift up to 15 lbs. on a regular and continuing basis.

The pay scale for this position is $23.26.