Customer Service Representative

1 week ago


Parsippany, New Jersey, United States Careers Full time
Customer Care Representative

We are seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Care Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for our customers.

Key Responsibilities:

  • Support customer registrations and renewals through outbound efforts via phone and email
  • Resolve customer care issues via online chat, email, and phone
  • Update customer information in our CRM software

Requirements:

  • Enthusiasm and passion for assisting others
  • Familiarity with modern tools like CRM software
  • Ability to work without significant oversight

What We Offer:

  • $16 hourly base pay
  • Performance-based bonus - 8% of sales paid monthly
  • Company laptop provided
  • Medical Coverage through Blue Cross/Blue Shield for full-time employees
  • 401(k) with company matching up to 4%
  • Paid holidays and PTO
  • Flexible hours, with ability to work from home 3 days per week

About Us:

Business Credentialing Services (BCS) is a fast-growing technology company in the supply chain risk management space. Our cloud-based compliance platform helps large Fortune 500 companies reduce their risk exposure by systematically verifying Vendors/Suppliers they do business with.



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