Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused individual to join our Customer Care team as a Customer Care Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a positive experience for our customers.
Key Responsibilities:
- Support customer registrations and renewals through outbound efforts via phone and email
- Resolve customer care issues via online chat, email, and phone
- Update customer information in our CRM software
Requirements:
- Enthusiasm and passion for assisting others
- Familiarity with modern tools like CRM software
- Ability to work without significant oversight
What We Offer:
- $16 hourly base pay
- Performance-based bonus - 8% of sales paid monthly
- Company laptop provided
- Medical Coverage through Blue Cross/Blue Shield for full-time employees
- 401(k) with company matching up to 4%
- Paid holidays and PTO
- Flexible hours, with ability to work from home 3 days per week
About Us:
Business Credentialing Services (BCS) is a fast-growing technology company in the supply chain risk management space. Our cloud-based compliance platform helps large Fortune 500 companies reduce their risk exposure by systematically verifying Vendors/Suppliers they do business with.
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