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Assistant Manager I

1 month ago

Lancaster, Pennsylvania, United States Tapestry Full time
Job Description

The Assistant Manager I at Coach is a key member of the store team, responsible for delivering sales results through employee development and mentorship. This role requires a strategic mindset to drive operational efficiencies and ensure Coach's standards and competencies are top of mind.

Key Responsibilities
  • Develop sales strategies and initiatives to drive growth across all categories
  • Manage daily operational tasks, including selling and service expectations, payroll, human resources, and loss prevention
  • Recruit, interview, and onboard new team members, working closely with the Store Manager to maintain top talent
  • Develop and implement clienteling strategies to achieve business goals and objectives
  • Act as a brand ambassador in the market/mall to drive loyalty and business
  • Resolve customer issues in a timely manner, partnering with the Store Manager and/or District Manager as needed
  • Build trusting relationships with peers and team members, acting as an advocate for the Brand
  • Welcomes feedback and adapts behaviors, creating short and long-term goals to achieve personal metrics and store performance
Requirements
  • 1-3 years of previous management experience in a luxury retail service environment
  • High school diploma or equivalent; college degree preferred
  • Proficient with MS Office and experience using retail systems
  • Ability to work a flexible schedule, including nights, weekends, and holidays
Competencies
  • Drive for Results: Can be counted on to exceed goals successfully
  • Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers
  • Creativity: Comes up with new and unique ideas
  • Interpersonal Savvy: Relates well to all kinds of people
  • Learning on the Fly: Learns quickly when facing new problems
  • Perseverance: Pursues everything with energy and drive
  • Dealing with Ambiguity: Can effectively cope with change
  • Strategic Agility: Sees ahead clearly and can anticipate future consequences
  • Building Effective Teams: Blends people into teams when needed
  • Managerial Courage: Doesn't hold back anything that needs to be said

Tapestry, Inc., parent company of the Coach brand, is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration.