Customer Communications Specialist
2 days ago
Eagle Peak Solutions, Inc. is seeking a skilled Customer Communications Associate to join our team. As a Customer Communications Associate, you will play a crucial role in assisting customers in determining their eligibility and navigating the enrollment process for the Federal Lifeline Program.
This is a government-funded position where we will provide complete training to individuals who already possess the key characteristics necessary for the Customer Communications Associate role, including natural ambition, clear concise communication ability, and simple helpful customer service skills.
The core responsibility of the Customer Communications Associate is to assist individuals on any type of government assistance in enrolling to receive a free wireless phone.
Responsibilities:- Conduct outreach efforts to potential eligible customers, assess if they meet the eligibility requirements for government assistance, and if so, complete enrollment in the program.
- Utilize your training and understanding of the details to present features and benefits of the program in simple understandable language to customers and answer all questions.
- Handle customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve.
- Attend regular training on community involvement, customer relations, and product/services updates and apply that information in a timely manner.
- Collaborate with the Customer Enrollment Specialist team to track and record all CRM data, inventory tracking, and territory mapping efficiently and in full detail.
- Previous experience in customer service, customer enrollment, member services, sales or account management is preferred but not required
- Ability to build rapport with customers, be an active listener, and a proactive salesperson
- Open-minded to feedback, adaptable, and coachable
- Possess confidence in presentation skills to customers, clients, and management
- High level of self-motivation and direction in order to hit goals with provided team support
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Customer Communications Associate
1 week ago
La Jolla, California, United States Eagle Peak Solutions, Inc. Full timeAbout the RoleEagle Peak Solutions, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Communications Associate. In this role, you will play a critical part in assisting customers in determining their eligibility and navigating the enrollment process for the Federal Lifeline Program.Key ResponsibilitiesConduct...
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Customer Service Representative
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