Customer Communications Specialist

2 days ago


La Jolla, California, United States Eagle Peak Solutions, Inc. Full time
Customer Communications Associate Job Description

Eagle Peak Solutions, Inc. is seeking a skilled Customer Communications Associate to join our team. As a Customer Communications Associate, you will play a crucial role in assisting customers in determining their eligibility and navigating the enrollment process for the Federal Lifeline Program.

This is a government-funded position where we will provide complete training to individuals who already possess the key characteristics necessary for the Customer Communications Associate role, including natural ambition, clear concise communication ability, and simple helpful customer service skills.

The core responsibility of the Customer Communications Associate is to assist individuals on any type of government assistance in enrolling to receive a free wireless phone.

Responsibilities:
  1. Conduct outreach efforts to potential eligible customers, assess if they meet the eligibility requirements for government assistance, and if so, complete enrollment in the program.
  2. Utilize your training and understanding of the details to present features and benefits of the program in simple understandable language to customers and answer all questions.
  3. Handle customers with care, sincerity, and empathy toward their issues and escalate any that you may need additional resources to resolve.
  4. Attend regular training on community involvement, customer relations, and product/services updates and apply that information in a timely manner.
  5. Collaborate with the Customer Enrollment Specialist team to track and record all CRM data, inventory tracking, and territory mapping efficiently and in full detail.
Qualifications:
  • Previous experience in customer service, customer enrollment, member services, sales or account management is preferred but not required
  • Ability to build rapport with customers, be an active listener, and a proactive salesperson
  • Open-minded to feedback, adaptable, and coachable
  • Possess confidence in presentation skills to customers, clients, and management
  • High level of self-motivation and direction in order to hit goals with provided team support


  • La Jolla, California, United States Eagle Peak Solutions, Inc. Full time

    About the RoleEagle Peak Solutions, Inc. is seeking a highly motivated and customer-focused individual to join our team as a Customer Communications Associate. In this role, you will play a critical part in assisting customers in determining their eligibility and navigating the enrollment process for the Federal Lifeline Program.Key ResponsibilitiesConduct...


  • La Jolla, California, United States Leidos Full time

    About the Role:Job Summary:Leidos is seeking a highly motivated and experienced Field Communications Network Specialist to join our team. As a key member of our Service Management, Integration and Transport (SMIT) Contract, you will play a critical role in delivering the core backbone of the Navy-Marine Corps Intranet (NMCI), including cybersecurity...


  • La Jolla, California, United States HumanGood Full time

    Job SummaryHumanGood, a leading nonprofit provider of senior living communities, is seeking a highly skilled Security Guard to join our team. As a Security Guard, you will play a critical role in ensuring the safety and security of our residents, guests, and team members.Key ResponsibilitiesProvide exceptional customer service to all residents, guests, and...


  • La Jolla, California, United States Essilor Full time

    Job Summary:As a Sales Associate at Essilor, you play a vital role in delivering exceptional customer experiences that elevate our customers' sport performance. This position requires excellent customer service skills, meeting hourly sales targets, and providing a rewarding experience for our customers.Key Responsibilities:Provide exceptional customer...


  • La Jolla, California, United States Eastridge Workforce Solutions Full time

    Customer Service Specialist OpportunityEastridge Workforce Solutions is a leading provider of workforce management solutions, dedicated to matching skilled professionals with impactful career opportunities. We are currently seeking a Customer Service Specialist to join our team.Key Responsibilities:Gain knowledge about catastrophe insurance and relevant...


  • La Jolla, California, United States O'GARA San Diego Full time

    Job SummaryWe are seeking a highly skilled Guest Services Specialist to join our team at O'GARA San Diego. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a warm and welcoming environment for our guests.Key ResponsibilitiesOperate a multi-line phone system and answer all incoming calls...


  • La Jolla, California, United States O'GARA San Diego Full time

    Job SummaryO'GARA San Diego is seeking a highly skilled Guest Services Specialist to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests.Key ResponsibilitiesOperate a multi-line phone system to answer incoming calls and transfer them to the appropriate person or...


  • La Jolla, California, United States Mechanics Bank Full time

    Mechanics Bank is seeking a dedicated full-time Retail Banking Specialist to enhance our team. The Retail Banking Specialist plays a vital role in driving the sales success of a Retail Branch. This position supports senior team members to ensure both branch and customer financial prosperity, customer satisfaction, precise performance tracking, and staff...


  • La Jolla, California, United States Aerotek Full time

    Job Title: Warehouse Operations SpecialistJob Summary:Aerotek is seeking a highly organized and detail-oriented Warehouse Operations Specialist to join our team. As a key member of our logistics and supply chain team, you will be responsible for ensuring the efficient and accurate movement of goods and materials within our warehouse.Responsibilities:Picking...


  • La Jolla, California, United States Banc of California, N.A. Full time

    About the RoleBanc of California, N.A. is seeking a skilled Relationship Development Specialist to join our team. As a key member of our organization, you will play a vital role in building and maintaining strong relationships with our customers.Key ResponsibilitiesCustomer Profiling: Develop and maintain a deep understanding of our customers' needs and...


  • La Jolla, California, United States Keller Williams La Jolla Full time

    Job OpportunityWe are seeking a skilled Military Relocation Specialist to join our team at Keller Williams La Jolla. As a Military Relocation Specialist, you will play a critical role in helping military families navigate their relocation needs.Key Responsibilities:Identify and network with military personnel and their familiesDevelop and execute effective...


  • La Mesa, California, United States Eagle Peak Solutions Full time

    Eagle Peak Solutions is seeking a Client Communication Specialist to support customers in understanding their eligibility and guiding them through the enrollment process for the Federal Lifeline Program. This role is funded by government initiatives, and we will offer comprehensive training to individuals who exhibit essential traits for the Client...


  • La Jolla, California, United States Cheer Home Care Full time

    Position OverviewAre you passionate about making a meaningful difference in the lives of older adults? Do you thrive in a supportive environment where your contributions are valued? If so, this role may be the perfect fit for you.Cheer Home Care is seeking a dedicated Care Manager Assistant to support our Care Manager in overseeing client care and...


  • La Jolla, California, United States Banc of California Full time

    Job SummaryBanc of California is seeking a highly skilled Customer Relationship Officer - Relationship Banker to join our team. As a key member of our banking team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key ResponsibilitiesProvide exceptional customer service,...


  • La Jolla, California, United States Globe Life AO - Sean Terry Full time

    Unlock Your Potential as a Virtual Insurance SpecialistAre you ready to achieve a remarkable work-life balance while excelling in your career?As a Virtual Insurance Specialist with Globe Life AO - Sean Terry, you'll enjoy the freedom to choose your working hours, tailored to the needs of YOU and your loved ones. Our fully virtual and work-from-home team...


  • La Jolla, California, United States Cheer Home Care Full time

    Position OverviewAre you passionate about making a positive difference in the lives of older adults? Do you thrive in a supportive work environment where your contributions are valued? If so, this role may be the perfect fit for you.Cheer Home Care is seeking a dedicated Care Manager Assistant to join our dynamic team. In this role, you will collaborate...


  • La Jolla, California, United States ABM SERVICES Full time

    About ABM ServicesABM Services is a leading provider of integrated facility solutions, dedicated to delivering exceptional services to our clients. Our team of experts is committed to providing a clean and safe environment for our customers.Job SummaryWe are seeking a highly motivated and detail-oriented Facilities Maintenance Specialist to join our team. As...

  • Sales Associate

    3 weeks ago


    La Jolla, California, United States World Market Inc Full time

    About the RoleAs a Sales Associate at World Market Inc, you will be the face of our brand, providing exceptional customer service and creating a memorable shopping experience for our customers. You will be responsible for a variety of duties, including:Customer Service: Assist customers with their shopping needs, answer questions, and provide product...


  • La Jolla, California, United States ABM Industries Full time

    About the RoleThe Facilities Maintenance Specialist provides essential cleaning and upkeep services to assigned areas, ensuring a clean and healthy environment for clients and employees. This role is perfect for individuals who take pride in their work and are committed to delivering high-quality results.Key ResponsibilitiesClean and maintain buildings and...


  • La Jolla, California, United States ABM Industries Full time

    About the RoleThe Facilities Maintenance Specialist provides essential cleaning and upkeep services to assigned areas, ensuring a clean and healthy environment for clients and employees. This role is perfect for individuals who take pride in their work and are committed to delivering high-quality results.Key ResponsibilitiesClean and maintain buildings and...