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Beverage Operations Manager

2 months ago

Springfield, Massachusetts, United States MGM Resorts International Full time
Job Summary

We are seeking a highly skilled Beverage Supervisor to join our team at MGM Resorts International. As a key member of our operations team, you will be responsible for ensuring the smooth and efficient delivery of beverage services to our guests.

Key Responsibilities
  • Manage operational functions within the department, including labor management, supervision of services, and inventory control.
  • Direct the delivery of guest service within assigned department(s), consistent with the company's core service standards and brand attributes.
  • Provide management support in the oversight of assigned shifts to ensure quality service to guests.
  • Coordinate the requisition process and stocking of beverage outlets to maximize revenue for the division.
  • Provide guidance and counsel to beverage employees, ensuring proper scheduling and staff development.
  • Recommend solutions to management on daily operational issues.
Requirements
  • Pride in work and commitment to delivering exceptional guest experiences.
  • Ability to work effectively in a team environment, providing positive experiences for guests.
  • Detail-oriented and able to multitask in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to lead and mentor a team.
  • Basic knowledge of computer software, including Outlook, MS Word, Excel, and PowerPoint.
  • Excellent organizational skills, with attention to detail and ability to work under time constraints.
  • Excellent customer service skills, with the ability to effectively communicate with all business contacts.
Perks and Benefits
  • Wellness incentive programs to promote physical and mental well-being.
  • Access to company hotel, food and beverage, retail, and entertainment discounts.
  • Free meals in our employee dining room.
  • Free parking on and off shift.
  • Healthcare, financial, and time off benefits.
  • Professional and personal development opportunities, including networking and volunteer programs.