Senior Technical Solutions Consultant

4 weeks ago

Chattanooga, Tennessee, United States Gateway Staffing & Consulting Full time
Job Summary

The Technical Account Manager at Gateway Staffing & Consulting plays a pivotal role in ensuring seamless service delivery, fostering strong customer relationships, and driving business growth. This position requires a unique blend of technical expertise, business acumen, and exceptional communication skills.

Key Responsibilities
  • Act as the primary point of contact for senior management with customers, ensuring clear communication and effective issue resolution.
  • Collaborate cross-functionally to develop and implement comprehensive solutions that meet customer needs and drive business outcomes.
  • Develop and maintain strong customer relationships by identifying new business opportunities and providing exceptional service.
  • Set and manage customer expectations throughout the service delivery process, ensuring timely delivery of products and services.
  • Proactively identify and resolve customer concerns, working closely with project management to ensure timely delivery of products and services.
  • Assist with contract, financial reviews, and collections efforts in coordination with the finance department.
  • Develop and maintain foundational knowledge of product and IT services portfolio to effectively support customers.
Requirements
  • Strong foundational knowledge of IT solutions, with the ability to communicate the business value of technology to customers.
  • Proven ability to work both independently and as part of a team to solve complex problems.
  • Demonstrated leadership skills with the ability to guide and motivate account teams.
  • Excellent verbal and written communication skills, with strong influencing and negotiation abilities.
  • Outstanding presentation skills, comfortable in delivering compelling narratives to both internal and external audiences.
  • Ability to manage multiple projects in a fast-paced environment and work well under pressure.
  • Strong organizational and time-management skills, with a focus on results.
  • A positive, self-motivated, and tenacious attitude, with creativity and energy to drive results.
What We Offer
  • Opportunity to work with a dynamic and growing company.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.

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