Customer Service Manager Position
3 weeks ago
We are seeking a highly motivated and customer-focused individual to lead our customer service team and drive daily operations. If you have a strong leadership background, excellent communication skills, and a desire to make a positive impact, we encourage you to apply.
Key Responsibilities
- Oversee the customer service team and ensure seamless daily operations.
- Develop and implement customer service policies and procedures to drive excellence.
- Handle escalated customer complaints and issues with empathy and professionalism.
- Train and mentor customer service representatives to enhance their skills and knowledge.
- 5+ years of experience in customer service, with 2+ years in a managerial role.
- Strong leadership and organizational skills to drive team success.
- Excellent communication and problem-solving abilities to resolve complex customer issues.
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