Customer Service Manager Position

3 weeks ago


Newport Beach, California, United States Michele Ellena - State Farm Agent Full time
Job OverviewAs a customer service manager with Michele Ellena - State Farm Agent, you will play a key role in delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit for this position.

We are seeking a highly motivated and customer-focused individual to lead our customer service team and drive daily operations. If you have a strong leadership background, excellent communication skills, and a desire to make a positive impact, we encourage you to apply.

Key Responsibilities
  • Oversee the customer service team and ensure seamless daily operations.
  • Develop and implement customer service policies and procedures to drive excellence.
  • Handle escalated customer complaints and issues with empathy and professionalism.
  • Train and mentor customer service representatives to enhance their skills and knowledge.
Requirements
  • 5+ years of experience in customer service, with 2+ years in a managerial role.
  • Strong leadership and organizational skills to drive team success.
  • Excellent communication and problem-solving abilities to resolve complex customer issues.


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