Customer Service Ambassador

1 month ago


Newport Beach, California, United States Neiman Marcus Group Careers Full time
About Neiman Marcus Group Careers

We are a relationship business that leads with love in everything we do-for our customers, associates, brand partners, and communities.

Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

As a Service Concierge, you are an integral part of the selling environment with a primary focus on delivering service excellence.

You will welcome clients, discover the purpose for their visit, and guide clients through their journey.

You will also perform limited administrative and transactional duties to support your client experience.

You will work in your assigned store and report to a Sales Manager.

Key Responsibilities
  • Assist with returns, curbside pickup, buy online/pick up in store, change requests, cash pickup, and other duties.
  • Swiftly manage escalated customer issues; partner with in-store leadership when required.
  • Regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations.
  • Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.
What We Offer

We offer an inclusive and comprehensive range of benefits to our valued associates, including:

  • Medical, Dental, Vision Benefits
  • Disability Benefits
  • Paid Parental Leave, Paid Family Leave, and Adoption Support
  • Paid Time Off
  • Retirement Savings Plan (401K) and Life Insurance
  • Financial Solutions
  • NMG Associates Core Discount of 30%
  • Personal and Professional Development Opportunities

We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

We are committed to providing reasonable accommodations during our Talent Acquisition process. If you have a disability and need assistance or an accommodation, please email us.



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