Customer Experience Leader
2 weeks ago
Job Summary:
At OneMain Holdings Inc, we are seeking a highly skilled and experienced Assistant Manager to join our team. As an Assistant Manager, you will play a critical role in supporting our Branch Managers in creating a work environment that fosters exceptional customer experiences.
Key Responsibilities:
- Lead by example in providing leadership and training to branch staff to ensure they have the skills and knowledge to deliver outstanding customer experiences.
- Assist Branch Managers in developing and implementing strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to identify and address customer pain points and areas for improvement.
- Develop and maintain relationships with key stakeholders, including customers, employees, and business partners.
- Stay up-to-date with industry trends and best practices to ensure our branch operations remain competitive and efficient.
Requirements:
- Proven experience in a leadership or management role, preferably in a customer-facing industry.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders.
- Strong analytical and problem-solving skills, with the ability to identify and address complex customer issues.
- Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
- High school diploma or equivalent required; bachelor's degree preferred.
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