Customer Service Representative

2 months ago


Cathedral City, California, United States Agua Caliente Casinos Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Agua Caliente Casinos. As a key member of our food and beverage team, you will be responsible for providing exceptional service to our guests, ensuring a memorable experience in our restaurants and bars.

Key Responsibilities
  • Food and Beverage Service: Provide prompt and friendly service to guests, taking orders and serving food and beverages in a timely manner.
  • Cash Handling and Operations: Operate a cash register, handle customer transactions, and maintain a clean and organized workspace.
  • Host and Guest Relations: Greet guests, seat them in a prompt and efficient manner, and ensure a positive dining experience.
  • Teamwork and Communication: Collaborate with colleagues to ensure seamless service, communicate effectively with guests and team members, and maintain a positive and respectful attitude.
  • Quality and Safety: Maintain high standards of quality and safety in food preparation and presentation, adhering to health and safety regulations and company policies.
Requirements
  • Education: High School Diploma or equivalent required.
  • Experience: Previous experience in customer service, food and beverage, or a related field preferred.
  • Training and Certifications: Ability to obtain a Riverside County Health Department card within one week of employment and complete California Department of ABC Lead Training Program.
Working Conditions

This role requires standing for extended periods, walking up to 1 1/2 miles, and climbing stairs. The noise level in the work environment is moderate to high, and the individual must be able to work in a smoke-filled environment.



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