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Healthcare Customer Service Agent

2 months ago

Cathedral City, California, United States DAP Health Full time

Client Support Specialist - Full Time

DAP Health is dedicated to delivering exceptional, comprehensive, and compassionate primary healthcare services to our communities, ensuring accessibility for all individuals, regardless of their financial circumstances. We pride ourselves on serving with respect, dignity, and cultural sensitivity, acting as a medical home and a vital safety net for essential health and social services.

Join our mission-driven team and contribute to meaningful change.

Position Overview:

This role requires outstanding interpersonal and customer service abilities. The ideal candidate will be courteous, helpful, and capable of engaging with the public as the initial point of contact, aligning their responsibilities with DAP Health's mission and core values.

Key Responsibilities:

  1. Greet and assist every individual entering the facility with professionalism and a welcoming demeanor.
  2. Address customer inquiries and resolve issues in a timely and courteous manner.
  3. Deliver consistent, high-quality service in line with DAP Health's core values and customer service standards.
  4. Proactively communicate with clients regarding any issues or delays.
  5. Keep management informed about the maintenance and upkeep of office equipment.
  6. Ensure accurate demographic and guarantor information is collected during each patient visit.
  7. Verify that the correct insurance is selected for services provided on the day of the visit.
  8. Identify and refer patients needing program assistance to the appropriate Care Coordinator Specialist.
  9. Collect all payments due on patient accounts, including co-pays and outstanding balances.
  10. Answer incoming calls promptly and professionally, adhering to established telephone protocols.
  11. Perform check-in duties as outlined in the check-in process.
  12. Carry out operator duties when assigned, following the operator process.
  13. Execute registration duties as required, in accordance with the registration process.
  14. Understand and promote the organization's commitment to high-quality patient care, fostering a patient-centered environment.
  15. Complete additional tasks as assigned.

Qualifications:

Minimum Requirements:

  1. High school diploma or GED equivalent.
  2. Previous experience in a similar role is preferred.
  3. Current and valid CPR and First Aid certification is required for all staff working within a clinic setting.

Additional Information:

DAP Health is an Equal Opportunity Employer, encouraging applications from all individuals regardless of race, religion, color, sex, pregnancy, national origin, sexual orientation, gender identity, gender expression, ancestry, age, marital status, physical or mental disability, or any other protected class.