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Customer Service Representative Nights and Weekends

2 months ago

Cathedral City, California, United States Planet Fitness Full time
{"Job Title": "Customer Service Representative Nights and Weekends", "Job Summary": "At Planet Fitness, we're passionate about creating a judgement-free zone where our members can achieve their fitness goals. As a Customer Service Representative Nights and Weekends, you'll play a vital role in delivering exceptional customer service to our members, prospective members, and guests. Your primary responsibility will be to create a positive member experience by providing a superior level of customer service, handling front desk activities, and facilitating updates to member accounts.", "Responsibilities": "
  • Provide exceptional customer service to members, prospective members, and guests.
  • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to member accounts.
  • Respond to member questions and concerns in a timely and professional manner.
", "Qualifications": "
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability is a must.
", "Physical Demands": "
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
", "Benefits": "
  • Employee discounts.
  • Flexible schedule.
  • Free uniforms.
  • Training & development.
", "Compensation": "$18.00 per hour", "Company Culture": "At Planet Fitness, we're committed to creating a judgement-free zone where our members can feel comfortable and motivated to reach their fitness goals. We're a team of inspiring, motivated, and fun-loving individuals who are passionate about enhancing people's lives with an affordable, high-quality fitness experience.", "How to Apply": "If you're looking for a challenging and rewarding role where you can make a difference in people's lives, we encourage you to apply for this position.", "Note": "Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor).", "Language": "en-US"}