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Field Service Representative

2 months ago

Lancaster, Pennsylvania, United States DISH Full time
About DISH

DISH is a leading provider of connectivity solutions, with a rich history of innovation spanning over 40 years. Our business encompasses satellite television service, live-streaming, on-demand programming, smart home installation services, mobile plans, and products. We're committed to simplifying lives and empowering customers through our cutting-edge technology.

Job Summary

We're seeking a skilled Field Technician to join our team. As a Field Technician, you'll represent DISH in customers' homes, delivering exceptional customer experiences and showcasing our innovative smart home solutions. Your expertise will be essential in building rapport with customers, resolving technical issues, and providing top-notch service.

Key Responsibilities
  • Represent DISH in customers' homes, providing exceptional customer service and technical support
  • Install and configure DISH equipment, ensuring seamless connectivity and optimal performance
  • Collaborate with customers to understand their needs and preferences, offering personalized solutions and recommendations
  • Troubleshoot technical issues, resolving problems efficiently and effectively
  • Stay up-to-date with industry developments, product knowledge, and best practices to deliver exceptional service
Requirements
  • Aptitude to build rapport quickly and establish strong relationships with customers
  • Ability to stand on high ladders, lift heavy equipment, and work in varying climates and weather conditions
  • Valid driver's license and a driving record that meets DISH's safety standards
  • Travel may be required, and flexibility is essential
What We Offer
  • Competitive hourly rate: $17.75
  • Paid training, time off, and holidays
  • 4-day work week with opportunities for overtime
  • Medical, dental, vision, and life insurance packages
  • Health Savings Account and 401(k) with company match
  • Employee stock purchasing program (ESPP)
  • Tuition reimbursement and professional development opportunities

We're committed to providing a supportive and inclusive work environment, where our employees can grow and thrive. If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity.