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Customer Service Representative

2 months ago

Quakertown, Pennsylvania, United States enVista Full time
Job Summary:

The Customer Service Representative will be responsible for managing the customer RMA process to ensure timely and efficient completion. This includes reviewing reports of customer expected returns, following up with customers to obtain tracking information, and supporting the Operations RMA team to resolve discrepancies. The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and have a strong attention to detail.

Key Responsibilities:

* Provide world-class customer service, responding to customer inquiries and resolving issues in a timely manner
* Engage with customers in a friendly and professional manner, actively listening to their concerns and providing solutions
* Manage customer and equipment data, ensuring accurate and up-to-date information
* Identify process improvement opportunities to enhance customer satisfaction and streamline processes
* Collaborate with the Operations RMA team to resolve discrepancies and ensure timely completion of RMA orders

Requirements:

* High school diploma or equivalent required
* 1-3 years of experience in a customer service-related field
* Excellent written and verbal communication skills
* Proficient in MS Word and Excel
* Strong problem-solving and decision-making skills
* Ability to work standard departmental hours, including holidays and overtime as needed

Preferred Qualifications:

* Associate's degree or higher
* 2+ years of contact center experience
* Experience with Customer Relationship Management Systems (CRM)
* Familiarity with SAP

Compensation:

The total compensation package for this position may include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans. The disclosed reasonable estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.