Service Desk Associate

5 days ago

Vancouver, Washington, United States MSCCN Full time
Job Description

PeaceHealth is seeking a highly skilled Service Desk Associate to provide technical support for our caregivers and external customers. The ideal candidate will have a strong background in IT and excellent communication skills.

Key Responsibilities
  • Provide first-level support for technology issues, including Epic electronic health record application, printing, computer, and telephone technology issues.
  • Resolve technology support issues in a timely manner or escalate issues to appropriate technical support personnel.
  • Collaborate with other members of the technical support teams to facilitate troubleshooting and ensure a quality customer service experience.
  • Monitor changes in upgrades of technologies and applications, including Epic.
  • Perform other duties as assigned.
Requirements
  • High School Diploma required; Associate Degree preferred.
  • Minimum of 1 year of experience in providing IT support or equivalent combination of education and experience.
  • Preferred: Clinical healthcare experience and IT customer service experience.
  • EPIC Certification preferred.
  • Strong interpersonal and customer support skills, including a clear speaking voice with excellent diction and tone.
  • Strong organization skills and ability to prioritize work to complete tasks in a timely manner.
  • Skilled in core Microsoft Office suite of products.
  • Knowledge of medical terminology and ability to analyze and interpret clinical documentation.
  • Knowledge of or experience working with issue management and tracking systems and related service desk management and monitoring tools.
  • Ability to work as a team member and independently as needed.
Working Conditions

Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Predominantly operates in an office environment.

Mental/Visual Ability to communicate and exchange accurate information.

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