Help Desk Support Specialist

4 weeks ago


Vancouver, Washington, United States Ledgent Technology Full time
Job Summary

We are seeking a skilled Help Desk Technician to join our team at Ledgent Technology. As a Help Desk Technician, you will be responsible for providing top-tier technical support to our clients, troubleshooting computer systems, software, and networks to ensure seamless day-to-day operations.

Key Responsibilities
  1. User Account Management: Create, update, and manage user accounts across systems, ensuring appropriate access for employees.
  2. Hardware and Software Support: Install, troubleshoot, and maintain computer hardware, including desktops, laptops, printers, and networking equipment.
  3. Issue Resolution: Diagnose and resolve software, hardware, and system compatibility issues across local and cloud-based environments.
  4. System and Network Administration: Configure and manage systems, including Microsoft Azure, O365, and virtual desktops. Monitor network performance to ensure uptime and availability.
  5. Project Support: Assist with IT planning and setup during new construction and office expansions.
  6. End-User Training: Provide training on hardware and software, empowering staff through a "train-the-trainer" model to build departmental expertise.
  7. Software Maintenance: Manage software updates, system patches, and upgrades, addressing any issues that arise.
  8. Security Monitoring: Monitor and maintain system security, identifying risks, preventing unauthorized access, and recommending improvements.
  9. Policy Support: Contribute to the development and enforcement of IT policies related to system operations, security, and data management.
  10. Vendor Coordination: Act as a liaison with vendors for technical support, procurement, and system maintenance services.
  11. Industry Awareness: Stay current on emerging technologies and industry best practices, communicating updates to the team as needed.
  12. Collaboration: Build and maintain positive working relationships with staff, external partners, and vendors to support IT operations.
Requirements
  • Strong Communication and Problem-Solving Skills: Provide top-tier technical support to clients.
  • Expertise in Microsoft Environments: Windows, Azure, O365, and virtual desktops.
  • Proficiency in Managing Hardware and Networking Devices: Firewalls, VPNs, and VoIP systems.
  • Familiarity with Cloud Services: Cloud-based systems, networking, and cybersecurity practices.
  • Ability to Maintain Data Security and Compliance: Regulatory standards.
  • Ability to Work Occasional On-Call: Flexible scheduling.
Preferred Skills and Certifications
  • Certifications in Microsoft Azure or Microsoft 365: Preferred.
  • Experience with Cloud-Based Systems: Networking, and cybersecurity practices.
  • Familiarity with Incident Management and IT Service Management Frameworks: Preferred.
Education and Experience
  • Bachelor's Degree in a Related Field: Equivalent experience.
  • 3-5 Years of Experience in IT Support: Helpdesk or technical troubleshooting roles.


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