Help Desk Support Specialist
4 weeks ago
We are seeking a skilled Help Desk Technician to join our team at Ledgent Technology. As a Help Desk Technician, you will be responsible for providing top-tier technical support to our clients, troubleshooting computer systems, software, and networks to ensure seamless day-to-day operations.
Key Responsibilities- User Account Management: Create, update, and manage user accounts across systems, ensuring appropriate access for employees.
- Hardware and Software Support: Install, troubleshoot, and maintain computer hardware, including desktops, laptops, printers, and networking equipment.
- Issue Resolution: Diagnose and resolve software, hardware, and system compatibility issues across local and cloud-based environments.
- System and Network Administration: Configure and manage systems, including Microsoft Azure, O365, and virtual desktops. Monitor network performance to ensure uptime and availability.
- Project Support: Assist with IT planning and setup during new construction and office expansions.
- End-User Training: Provide training on hardware and software, empowering staff through a "train-the-trainer" model to build departmental expertise.
- Software Maintenance: Manage software updates, system patches, and upgrades, addressing any issues that arise.
- Security Monitoring: Monitor and maintain system security, identifying risks, preventing unauthorized access, and recommending improvements.
- Policy Support: Contribute to the development and enforcement of IT policies related to system operations, security, and data management.
- Vendor Coordination: Act as a liaison with vendors for technical support, procurement, and system maintenance services.
- Industry Awareness: Stay current on emerging technologies and industry best practices, communicating updates to the team as needed.
- Collaboration: Build and maintain positive working relationships with staff, external partners, and vendors to support IT operations.
- Strong Communication and Problem-Solving Skills: Provide top-tier technical support to clients.
- Expertise in Microsoft Environments: Windows, Azure, O365, and virtual desktops.
- Proficiency in Managing Hardware and Networking Devices: Firewalls, VPNs, and VoIP systems.
- Familiarity with Cloud Services: Cloud-based systems, networking, and cybersecurity practices.
- Ability to Maintain Data Security and Compliance: Regulatory standards.
- Ability to Work Occasional On-Call: Flexible scheduling.
- Certifications in Microsoft Azure or Microsoft 365: Preferred.
- Experience with Cloud-Based Systems: Networking, and cybersecurity practices.
- Familiarity with Incident Management and IT Service Management Frameworks: Preferred.
- Bachelor's Degree in a Related Field: Equivalent experience.
- 3-5 Years of Experience in IT Support: Helpdesk or technical troubleshooting roles.
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