Surgery Center Front Desk Associate

3 weeks ago


Vancouver, Washington, United States Southwest Washington Regional Surgery Center Full time

Job Title: Surgery Center Front Desk Associate

Job Summary:

We are seeking a highly organized and detail-oriented Surgery Center Front Desk Associate to join our team at Southwest Washington Regional Surgery Center. As a key member of our front office staff, you will be responsible for ensuring a smooth and efficient patient check-in process, maintaining accurate and up-to-date patient records, and providing exceptional customer service to our patients and their families.

Responsibilities:

  • Organize the front desk area to ensure a quick and efficient patient check-in process.
  • Greet patients and visitors warmly and professionally.
  • Enter and verify patient demographic and insurance information in our computer system.
  • Review registration information and have patients complete any missing fields as necessary.
  • Present the SWRSC Privacy Notice to patients and ensure receipt is acknowledged.
  • Verify that patients have received information pertaining to their rights and responsibilities and have completed the acknowledgement form.
  • Obtain copies of insurance ID cards whenever possible.
  • Enter updated registration information into our computer system.
  • Collect copayments or deposits whenever possible and issue receipts for all payments accepted.
  • Notify Pre Op when the registration process is completed.
  • Answer phones courteously and route calls appropriately.
  • Ensure the cash drawer is kept secure at all times.
  • Maintain a positive working relationship with medical office staff, patients, surgeons, and coworkers.
  • Maintain patient confidentiality and privacy.

Requirements:

  • High School Diploma or equivalent.
  • Basic computer skills required.
  • Demonstrated understanding of HIPAA regulations required.
  • At least 2 years experience in a reception or registration position preferred.
  • Ability to handle competing priorities while maintaining a calm and supportive environment for patients.
  • Accuracy and organization are essential for this role.

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