Surgery Center Front Desk Associate
3 weeks ago
Job Title: Surgery Center Front Desk Associate
Job Summary:
We are seeking a highly organized and detail-oriented Surgery Center Front Desk Associate to join our team at Southwest Washington Regional Surgery Center. As a key member of our front office staff, you will be responsible for ensuring a smooth and efficient patient check-in process, maintaining accurate and up-to-date patient records, and providing exceptional customer service to our patients and their families.
Responsibilities:
- Organize the front desk area to ensure a quick and efficient patient check-in process.
- Greet patients and visitors warmly and professionally.
- Enter and verify patient demographic and insurance information in our computer system.
- Review registration information and have patients complete any missing fields as necessary.
- Present the SWRSC Privacy Notice to patients and ensure receipt is acknowledged.
- Verify that patients have received information pertaining to their rights and responsibilities and have completed the acknowledgement form.
- Obtain copies of insurance ID cards whenever possible.
- Enter updated registration information into our computer system.
- Collect copayments or deposits whenever possible and issue receipts for all payments accepted.
- Notify Pre Op when the registration process is completed.
- Answer phones courteously and route calls appropriately.
- Ensure the cash drawer is kept secure at all times.
- Maintain a positive working relationship with medical office staff, patients, surgeons, and coworkers.
- Maintain patient confidentiality and privacy.
Requirements:
- High School Diploma or equivalent.
- Basic computer skills required.
- Demonstrated understanding of HIPAA regulations required.
- At least 2 years experience in a reception or registration position preferred.
- Ability to handle competing priorities while maintaining a calm and supportive environment for patients.
- Accuracy and organization are essential for this role.
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