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Service Delivery Specialist

2 months ago

Dover, Delaware, United States Platinum Filings LLC Full time

About Platinum Filings LLC

We are a leading provider of innovative services, committed to delivering exceptional results through our team of dedicated professionals. Our goal is to exceed client expectations by providing timely, high-quality solutions that meet their unique needs.

Job Summary

We are seeking a highly organized and detail-oriented Customer Service & Fulfillment Specialist to join our team. As a key member of our team, you will be responsible for delivering exceptional service to our clients, handling their quotes and orders, and providing timely and accurate support.

Key Responsibilities

  • Client Service: Deliver exceptional service to each client, addressing their inquiries efficiently and effectively.
  • Order Management: Handle clients' quotes and orders, inputting them accurately into our system.
  • Document Retrieval: Retrieve good standings and charters from relevant agencies.
  • Paperwork Management: Organize and submit paperwork to relevant agencies.
  • Service of Process: Process Service of Process and file annual reports.
  • Order Processing: Manage order processing, including document typing, editing, proofreading, payment processing, and document scanning.

Requirements

  • Organizational Skills: Must be highly organized, detail-oriented, and possess exceptional communication skills.
  • Writing Skills: Strong writing skills and proficiency in the English language are advantageous.
  • Technical Skills: Proficiency in Microsoft Office Suite, general computer literacy, and customer databases.
  • Interpersonal Skills: Display strong interpersonal skills with a positive professional image.
  • Problem-Solving Skills: Ability to handle challenging situations calmly, empathetically, and with tact.

Benefits

  • 401(k) Plan
  • 401(k) Matching
  • Dental Insurance
  • Flexible Schedule
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Parental Leave
  • Vision Insurance