Compensation and Benefits Coordinator

2 weeks ago

Knoxville, Tennessee, United States Covenant Health (Tennessee) Full time

Position Overview:

HR Benefits Coordinator

Full-Time, Day Shift

Covenant Health stands as the leading healthcare network in East Tennessee, comprising 10 hospitals and over 85 outpatient and specialty services. As a community-owned, not-for-profit healthcare system, we are the largest employer in the region, boasting a workforce of over 11,000 dedicated individuals.

Recognized by Forbes as a Best Employer on six occasions, Covenant Health is committed to providing exceptional employee experiences.

Role Summary:

The Benefits Coordinator is responsible for a range of administrative and technical tasks related to the management of various employee benefit programs, including medical, dental, vision, life, disability, accident, critical illness, and retirement plans. This role provides essential support to the benefits department.

Key Responsibilities:

  • Compile and monitor diverse data concerning employee benefits plans and programs; investigate and resolve discrepancies in accounts, premium payments, payroll deductions, enrollments, cancellations, claims, and adjustments.
  • Address employee inquiries regarding benefit plans in person and via phone.
  • Collaborate with multiple insurance vendors to facilitate information exchange (e.g., enrollments, premiums, billing, plan communications).
  • Assist in the implementation of new benefit initiatives as necessary.
  • Ensure new hire packet information is current.
  • Present benefits information to new employees as required.
  • Prepare materials for the annual enrollment process.
  • Support the planning of the annual enrollment activities.
  • Verify and relay termination details to the COBRA administrator.
  • Communicate termination information to insurance carriers.
  • Provide life insurance and LTD portability and conversion information to employees upon termination.
  • Maintain filing systems and perform file scanning.
  • Engage in special projects as assigned, including generating necessary documents, completing benefit-related surveys, and preparing benefits summaries for recruitment purposes.
  • Notify carriers of name and address changes.
  • Assist in organizing annual enrollment and processing new hire enrollments.
  • Keep the benefits site updated on the employee intranet.
  • Maintain and revise benefits summaries on the shared drive as needed.
  • Inform employees of changes in employment status and related benefits information.
  • Coordinate with the COBRA administrator for dependents reaching the coverage age limit.
  • Input New Hire and Qualifying Event Enrollments and Changes into the benefits module and relevant websites.
  • Generate weekly reports to transfer deduction information from the benefits module to payroll.
  • Verify benefits during inter-facility transfers and update the necessary websites.
  • Process refunds from health insurance carriers.
  • Manage Medicare COB information for all facilities.
  • Maintain a monthly report of dependents approaching age limits for dental/vision and medical coverage.
  • Assist with uploading retirement contribution data to relevant financial platforms.

Qualifications:

Education: No specific educational requirements; a combination of formal education and/or relevant work experience is acceptable, typically equivalent to a high school diploma or GED. Preference may be given to candidates with a bachelor's degree.

Experience: A minimum of two years of office-based administrative or technical experience is required. Candidates should possess strong computer and data entry skills, with the ability to accurately review data for errors. Familiarity with basic auditing, bookkeeping, and financial standards is preferred. Proficiency in spreadsheet software (Excel) and general office software (e.g., MS Word, Outlook, Access) is essential. Knowledge of federal regulations related to benefits administration is also important. Experience in employee benefits administration is advantageous but not mandatory.

Licensure: None required.

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