Automotive Service Consultant

3 days ago


Morrow, Georgia, United States EH Automotive Group Full time
Job Summary

We are seeking an experienced Automotive Service Consultant to join our team at EH Automotive Group. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of service and support.

Key Responsibilities
  • Meet and greet service customers promptly in a professional and courteous manner.
  • Inspect vehicles and refer to service history to accurately identify and verify customer's service needs.
  • Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
  • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
  • Meet requirements of the state and federal law for automobile repair and consumer protection.
  • Demonstrate behaviors consistent with the Company's Values in all interactions with customers, co-workers and vendors.
Requirements
  • Two or more years of previous experience as a service advisor.
  • High school diploma or equivalent.
  • Valid driver license in the state that you will work and a good driving record.
  • Great attitude with high-energy personality.
  • Excellent customer service skills.
  • Professional appearance and work ethic.
  • Ability to work well in a process driven environment.
  • Outstanding communication skills in both verbal and written.
Benefits

We offer a comprehensive benefits package, including a lucrative compensation plan, paid time off, medical, and employee vehicle purchase program. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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