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Automotive Service Specialist
2 months ago
Qualifications
General Requirements
Ability to interpret and understand technical instructions and information.
Maintain a professional appearance at all times.
Strong verbal and written communication skills.
Capability to meet the organization's production and quality benchmarks.
Physical Demands
Work Environment
Primarily indoors.
Sitting
Regularly required.
Standing
Regularly required.
Walking
Regularly required.
Bending, Twisting, and Stooping
Regularly required.
Kneeling and Squatting
Regularly required.
Lifting
Consistently lifting over 50 lbs.
Reaching and Lifting Overhead
Regularly required.
Repetitive Hand and Finger Movements
Regularly required.
Grasping and Grabbing
Regularly required.
Pushing and Pulling
Regularly required.
Expectations
General Expectations
Commit to ensuring customer satisfaction.
Identify management, production, and quality needs through inquiry and active listening.
Participate in company meetings as necessary.
Establish a follow-up system to ensure project completion.
Set personal performance objectives aligned with company productivity standards and devise strategies to achieve them.
Review and assess actions regularly to optimize time management and planning.
Comprehend and adhere to federal, state, and local regulations governing the business.
Follow lawful directives from supervisors.
Understand and comply with workplace rules and procedures.
Engage in performance management processes.
Foster positive interactions with colleagues to enhance workplace morale.
Uphold the organization's confidentiality and non-disclosure policies.
Be available for evening, weekend, and holiday shifts as needed.
Job-Specific Expectations
Aim for 100% productivity and strive to maintain it.
Utilize factory specifications as the benchmark for all repair, service, and customization tasks.
Deliver exceptional customer service to all clients, both internal and external, ensuring reliable vehicle maintenance.
Receive service tasks from the service writer or manager.
Complete repair work within the designated timeframe. Set objectives, enhance skills, and continuously improve efficiency.
Request necessary parts promptly once identified for a specific task.
Keep the service writer or manager updated on any additional work needed or delays in estimated completion times to provide customers with timely information.
Assist the service writer as required in drafting work orders, conducting test drives, engaging with customers, or any other actions to ensure customer satisfaction.
Ensure all paperwork is accurately completed and filed following each job.
Keep technical qualifications up to date by completing required training programs.
Ensure that the vehicle is returned in a cleaner condition than when it was received.
Complete each job thoroughly to minimize the need for return repairs. If a vehicle returns for additional work, address it promptly, accurately, and with a positive attitude.
