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Assistant Banquet Operations Manager

2 months ago

San Francisco, California, United States IHG Full time

Job Summary

We are seeking a highly skilled and experienced Banquet Service Manager to join our team at IHG. As a key member of our operations team, you will be responsible for overseeing the execution of assigned banquet events to ensure optimum performance, superior guest service, and maximum profitability of all functions.

Key Responsibilities

  • Manage the activities of a banquet shift, scheduling and assigning work to ensure proper shift coverage.
  • Recommend and/or initiate salary, disciplinary or other staffing-related actions in accordance with company rules and policies.
  • Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
  • Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout.
  • Meet with Kitchen Staff to review scheduled groups menu, ensuring agreement of delivery times, amounts, and arrangements.
  • Coordinate any AV equipment, or other technical needs.
  • Ensure guests are greeted upon arrival, responding to guest requests and complaints in a prompt and professional manner.
  • Review guest check with client after function and obtain signature.
  • Monitor and maintain procedures to ensure the security and proper storage of banquet inventory and equipment, as well as the security of monies, credit and financial transactions.
  • Assist in controlling departmental labor and expenses, providing input into the preparation of the annual departmental operating budget.

Requirements

  • High school diploma or equivalent and two years experience in banquets or food and beverage operations, including one year supervisor experience.
  • Some college or formal training in food and beverage operations preferred.
  • Must speak fluent English.
  • Ability to perform tasks such as carrying or lifting items weighing up to 50 pounds, moving about the function areas, handling objects, bending, stooping, kneeling.

What We Offer

We offer a great salary and benefits, including a uniform, great room discount, and superb training. As a member of the IHG team, you will have the opportunity to work with a global brand that values teamwork, quality service, and guest satisfaction.