Customer Service Representative

1 week ago


Somerville, Massachusetts, United States Staples Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Retail Cashier. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Provide professional and welcoming customer service, including answering phones and directing customers to the appropriate department.
  • Ring up sales, process returns, bag items, and enroll customers in our loyalty program.
  • Connect with customers to understand their needs and present solutions.
  • Assist in resolving escalated issues with upset customers.
  • Perform other responsibilities as assigned, such as merchandising, replenishment, and store cleanliness.
Requirements
  • Able to work a flexible schedule based on store needs.
  • Must be able to engage and speak with customers.
  • Collaborate and work with other team members.
  • Ability to lift/move materials in the 10-50 pound range, climb ladders, stand, and walk continuously.
Preferred Qualifications
  • Customer service or cashier experience in a retail environment.
  • Ability to prioritize, multitask, detail-oriented, and highly observant.

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

Want to learn more about Staples Stores? Visit RetailCareers.Staples.com for information and to learn about our career opportunities.



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