Service Product Support Specialist

4 weeks ago


Chattanooga, Tennessee, United States WMH Corporation Full time
Service Product Support Specialist - Material Handling Expert

Transform Your Career with WMH Corporation

At WMH Corporation, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth. As a Service Product Support Specialist - Material Handling Expert, you'll be the heartbeat of exceptional customer service within our service department.

You'll handle everything from dispatching jobs to ensuring our fleet of forklifts never misses a beat. Your mission? To deliver swift, accurate responses to customer and technician inquiries.

Key Responsibilities:

  • Elevate customer service for internal and external clients
  • Mastermind scheduling, dispatching, and workload management
  • Drive efficiency, productivity, and quality within our Service Dept.
  • Fuel monthly departmental reports
  • Oversee work in progress (WIP)
  • Provide unwavering support to our internal service team
  • Foster solid partnerships with manufacturers and vendors
  • Initiate and manage work orders
  • Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving
  • Champion service department data entry
  • Ace warranty and fleet claims processing
  • Cultivate a collaborative team atmosphere

Requirements:

  • High School Diploma or GED
  • Customer Service Expertise
  • Previous service support experience (heavy equipment, agriculture, or automotive preferred)
  • Team-player extraordinaire
  • Microsoft 365 Suite pro, especially Excel
  • Energized, self-motivated, and a dedicated work ethic
  • Unrivaled attention to detail
  • Stellar analytical and interpersonal skills
  • Creative problem solver
  • A knack for coaching
  • Outstanding communication skills, written and verbal

Benefits:

  • Competitive pay, tailored to your awesome skill set and experience
  • Comprehensive Benefits Package, including health and financial security benefits to support you and your loved ones
  • Generous PTO & Paid Holidays: Enjoy well-deserved breaks to refresh and recharge
  • Retirement Planning: Attractive 401(k) contribution matches ($0.50 for every $1 contributed, up to 14%)
  • Profit Sharing & Incentive Programs: Share in our success with quarterly bonuses, profit sharing, and various incentive programs rewarding your hard work and achievement

Join WMH Corporation Today



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