Service Product Support Specialist
4 weeks ago
Transform Your Career with WMH Corporation
At WMH Corporation, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth. As a Service Product Support Specialist - Material Handling Expert, you'll be the heartbeat of exceptional customer service within our service department.
You'll handle everything from dispatching jobs to ensuring our fleet of forklifts never misses a beat. Your mission? To deliver swift, accurate responses to customer and technician inquiries.
Key Responsibilities:
- Elevate customer service for internal and external clients
- Mastermind scheduling, dispatching, and workload management
- Drive efficiency, productivity, and quality within our Service Dept.
- Fuel monthly departmental reports
- Oversee work in progress (WIP)
- Provide unwavering support to our internal service team
- Foster solid partnerships with manufacturers and vendors
- Initiate and manage work orders
- Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving
- Champion service department data entry
- Ace warranty and fleet claims processing
- Cultivate a collaborative team atmosphere
Requirements:
- High School Diploma or GED
- Customer Service Expertise
- Previous service support experience (heavy equipment, agriculture, or automotive preferred)
- Team-player extraordinaire
- Microsoft 365 Suite pro, especially Excel
- Energized, self-motivated, and a dedicated work ethic
- Unrivaled attention to detail
- Stellar analytical and interpersonal skills
- Creative problem solver
- A knack for coaching
- Outstanding communication skills, written and verbal
Benefits:
- Competitive pay, tailored to your awesome skill set and experience
- Comprehensive Benefits Package, including health and financial security benefits to support you and your loved ones
- Generous PTO & Paid Holidays: Enjoy well-deserved breaks to refresh and recharge
- Retirement Planning: Attractive 401(k) contribution matches ($0.50 for every $1 contributed, up to 14%)
- Profit Sharing & Incentive Programs: Share in our success with quarterly bonuses, profit sharing, and various incentive programs rewarding your hard work and achievement
Join WMH Corporation Today
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