Healthcare Customer Support Specialist

2 weeks ago

Everett, Washington, United States UnitedHealth Group Full time

UnitedHealth Group is a worldwide leader in healthcare services, utilizing innovative technology to enhance the well-being of millions. Your contributions to our team will play a crucial role in improving health outcomes by connecting individuals with essential care, pharmacy benefits, data, and resources. Here, you will experience a culture that values diversity and inclusion, collaborates with talented colleagues, and offers comprehensive benefits and career advancement opportunities. Join us in making a positive impact on the communities we serve as we strive to promote health equity on a global scale.

The Healthcare Customer Support Specialist serves as a vital member of our team, acting as the initial point of contact for all inquiries related to our healthcare services. The primary responsibility is to manage the daily operations and documentation of the practice. The Specialist's communication, demeanor, and performance should align with our commitment to becoming a High-Performance Organization.

Work Schedule: Full-time, Monday to Friday, with flexible hours.

Key Responsibilities:

  • Welcome clients into the practice and provide necessary guidance both via phone and in person.
  • Organize and manage all patient appointments as instructed.
  • Maintain a tidy and organized workspace, ensuring it is free from clutter.
  • Accurately prepare all necessary documentation and records for patient care.
  • Achieve or surpass performance metrics set by the Practice Management Department.
  • Adhere to established policies and procedures relevant to the role.
  • Engage and collaborate effectively in a team-oriented environment.
  • Maintain a reliable attendance record that supports team objectives.
  • Deliver exceptional customer service that aligns with our goal of becoming a High-Performance Organization.
  • Comply with OSHA/WISHA guidelines, including the use of personal protective equipment (PPE).
  • Follow HIPAA regulations diligently.
  • Adapt and perform effectively in a dynamic environment, including challenging situations.

Why Consider a Career with UnitedHealth Group?
We offer a competitive salary, a comprehensive benefits package, performance incentives, and a management team dedicated to your success. Our benefits include:

  • Accrued Paid Time Off starting from your first pay period, plus 8 Paid Holidays.
  • Various Medical Plan options, including participation in Health Spending Accounts or Health Savings Accounts.
  • Dental, Vision, Life & AD&D Insurance, along with Short-term and Long-term Disability coverage.
  • 401(k) Savings Plan and Employee Stock Purchase Plan.
  • Education Reimbursement opportunities.
  • Employee Discounts and Assistance Programs.
  • Referral Bonus Programs and Voluntary Benefits (such as pet insurance and legal insurance).

You will be recognized and rewarded for your contributions in an environment that challenges you and provides clear guidance on achieving success in your role, as well as opportunities for development in other areas of interest.

Required Qualifications:

  • High School Diploma or GED (or higher).
  • At least 1 year of experience in customer service or patient services.
Preferred Qualifications:
  • 2+ years of experience in the healthcare sector.
  • 2+ years of experience in patient outreach.
  • Experience handling inbound and outbound calls.
  • Basic computer proficiency.

Commitment to Diversity: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace. Candidates are required to pass a drug test prior to employment.

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