Office Automation Specialist

3 weeks ago


Tallahassee, Florida, United States My Florida Corp Defunct Full time
Job Title: Office Automation Specialist

We are seeking a highly skilled Office Automation Specialist to join our team at My Florida Corp Defunct. As an Office Automation Specialist, you will be responsible for providing technical support and assistance to our customers in a fast-paced, dynamic environment.

Key Responsibilities:
  • Provide technical support and assistance to customers via phone, email, and web support
  • Troubleshoot and resolve technical issues related to office automation systems and software
  • Assist customers with security access, administration, and password resets for multiple systems and business partners
  • Document and assign all ticketing system incidents and requests, and validate customer demographic data
  • Communicate effectively with customers and team members to resolve issues and provide excellent customer service
Requirements:
  • Minimum of one year experience using office automation systems and software
  • Knowledge of security protocols, including password security
  • Ability to document with data integrity and communicate technical information to non-technical personnel
  • Proficiency in Microsoft Office Suite and Outlook/O365
  • Ability to work in a fast-paced environment and provide excellent customer service
Preferred Qualifications:
  • Experience in a Help Desk/Call Center environment or ACCESS Program area
  • Knowledge of customer call documentation and tracking systems
  • Proficiency in troubleshooting office automation systems and software

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for providing excellent customer service, we encourage you to apply for this exciting opportunity.



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