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Customer Service Representative

2 months ago

Rochester, New York, United States Spectrum Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Mobile Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, resolving technical issues, and ensuring a positive experience for our customers.

Key Responsibilities
  • Provide technical support to customers via phone, addressing a wide range of mobile products and services, including accounts and billing, diagnostics, enhancements, and repairs.
  • Utilize advanced diagnostic tools to troubleshoot technical inquiries and resolve issues in a timely and efficient manner.
  • Work collaboratively with internal teams to resolve complex issues and provide a seamless customer experience.
  • Develop and maintain a thorough understanding of Spectrum's mobile products and services, as well as industry trends and technologies.
  • Participate in ongoing training and development to stay up-to-date on new products, services, and technologies.
Requirements
  • High School Diploma or equivalent required.
  • 6 months or more of customer service experience preferred.
  • 6 months or more of working with multiple software applications preferred.
  • 6 months or more of high-volume phone experience in a customer service/call center job preferred.
  • 6 months or more of experience working in cable operations, mobile, or telecommunications call center preferred.
What We Offer

We offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

Our benefits include:

  • Competitive salary range of $41,600.00 to $57,000.00 per year.
  • Comprehensive health care insurance options.
  • Dental and vision plans.
  • Flexible spending.
  • Family leave.
  • Paid training and time off.
  • Free Spectrum products and services where available.
  • Education assistance tuition reimbursement.
  • Employee discounts.
About Spectrum

Spectrum is a leading provider of cable, internet, and mobile services in the United States. We are committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement.

We are an equal opportunity employer and welcome applications from diverse candidates.