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Program Director

2 months ago

Coraopolis, Pennsylvania, United States Patient Service Center Full time
Job Title: Program Director

Job Summary:

The Program Director is a key leadership position responsible for driving operational excellence and client satisfaction within the oncology portfolio at Patient Service Center. This strategic role requires a strong understanding of client needs, business analytics, and pharmacy reimbursement to develop and execute business plans that drive growth and retention.

Key Responsibilities:

  • Build and maintain strong relationships with key clients, external vendors, and cross-functional internal teams to ensure client satisfaction and maximize opportunities for growth.
  • Develop and implement solutions to track program metrics and evaluate opportunities for improvement.
  • Collaborate with program manager to review profitability management, including staffing models, invoicing, contracting, and service line expansions.
  • Ensure timely and accurate project status communication and execution of tactical and analytical plans to deliver exceptional project quality and continuity.
  • Manage contract parameters consistently and effectively across programs, ensuring adherence to company and program policies and procedures.
  • Identify and raise training and development needs within the account team to achieve client objectives.
  • Proactively raise any client or team issues that present a business risk to PSC to SVP.

Requirements:

  • Bachelor's Degree
  • A minimum of 5-7+ years of oncology experience in a pharmacy or healthcare leadership role, demonstrating progressive responsibility in areas such as account management, people management, project management, and/or pharmacy management in a client-facing role.
  • Demonstrated strong business analytics to understand and analyze business and market drivers, and develop, execute, and adjust business plans.
  • Working knowledge of pharmacy reimbursement and medical benefits.
  • Experience interacting with large healthcare provider sites: pharmacy teams and/or patient billing/coding teams.
  • Advanced knowledge and management experience in a healthcare setting.
  • Ability to communicate effectively both orally and in writing with a focus on client satisfaction.
  • Comfortable in making decisions in a rapidly growing, nimble work environment.
  • Ability to independently manage multiple key accounts, prioritize business needs, and use time management skills to manage deliverables.

Preferred Qualifications:

  • Master's Degree (PharmD or MSN) preferred.
  • Prior experience and knowledge with pharmacy hub services.
  • Oncology Certified Nurse (OCN).
  • Oncology/hematology pharmaceutical account management experience.
  • Previous rare or specialty product launch experience.
  • Understanding the dynamic and competitive nature of the biopharmaceutical industry.
  • Excellent organization skills with the ability to multi-task on multiple projects at the same time.
  • Working knowledge of third-party and other foundation programs a major plus.
  • Understanding of various plan types – Government, Commercial, Medicaid, VA, Fed.
  • Strong interpersonal skills; demonstrated ability to build productive internal/external working relationships and work well together.
  • Excellent communication skills (oral, written, presentation).
  • Proven ability to work effectively with cross-functional teams.
  • Empathy, drive, and commitment to exceptional service within oncology.

Work Environment:

This job operates in a professional office environment and teleworking from the employee's home address listed in their employment file. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. When telecommuting, employees must have reliable internet access in order to access required systems and software associated with the position's responsibilities.