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Technical Support Analyst
2 months ago
Salary: $50,000
Position: Help Desk Specialist (Hybrid)
Location: Denver, CO
AAI is seeking a dedicated Help Desk Specialist to provide essential support for the Environmental Protection Agency (EPA) Region 8. The EPA plays a crucial role in safeguarding the environment and public health while promoting sustainable economic growth. This position involves delivering comprehensive IT support to ensure the smooth operation of end-user computing environments.
Key Responsibilities:The Help Desk Specialist will be responsible for:
- Delivering efficient technical support to users and resolving basic technical issues.
- Providing assistance for desktop computers, laptops, and mobile devices.
- Setting up audiovisual equipment and troubleshooting VoIP technology.
- Analyzing and resolving general PC and laptop problems.
- Collaborating with team members to identify issues and develop solutions.
- Communicating effectively with users of varying technical backgrounds.
- Applying knowledge of current information technologies and their implications.
- Maintaining hardware and software, ensuring updates and security measures are in place.
- Supporting compliance activities related to environmental regulations.
To qualify for this role, candidates should possess:
- A minimum of three years of experience in troubleshooting desktop and laptop systems.
- At least one year of experience with mobile devices, including tablets and smartphones.
- Experience in a Service Desk environment.
- Strong analytical and problem-solving skills.
- Familiarity with MS Windows operating systems and MS Office applications.
Additional Requirements:
- Successful candidates will need to obtain an EPA Clearance post-offer.
AAI is committed to providing exceptional services to the federal government, specializing in cybersecurity, IT infrastructure, and system design. We are a certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and a Woman Owned Small Business (WOSB), dedicated to fostering a diverse and inclusive workplace.
Benefits:- Paid Federal Holidays
- Comprehensive Healthcare and Dental Insurance
- 401a and 401k plans
- Paid vacation and sick leave
- Continuing education assistance
- Short and Long Term Disability & Life Insurance
AAI is an equal opportunity employer and does not discriminate based on race, age, gender, or any characteristic protected by law.