Technical Support Specialist
1 week ago
Automated System Design (ASD) is seeking a highly skilled Technical Support Analyst to join our Service Desk Commissioning Team. This role requires technical expertise and exceptional people skills to provide top-notch support to our clients.
Key Responsibilities:
- Provide technical support for access control and video surveillance systems
- Collaborate with vendors, technicians, engineers, and project managers to resolve issues
- Develop and maintain systems documentation and process manuals
- Work independently and as part of a team to achieve goals
Requirements:
- Excellent customer service and communication skills
- Experience with Service Now or similar call center applications
- Network knowledge of standard wiring and client LAN/WAN environments
- Background with communication and collaboration systems
- Knowledge of multi-platform client computing
- Experience installing, configuring, and maintaining access control and CCTV systems
Preferred Certifications:
- 3X Logic
- Axis
- Brivo
- Salto
- S2
- PTI
- Hanwha
Certifications with Added Value:
- CompTIA Network +
- Service Now
- Microsoft
- Fortinet
- Cisco
What We Offer:
ASD is committed to providing a positive and supportive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
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