Customer Relations Specialist

1 week ago


New Castle, Delaware, United States Orkin Full time
Job Title: Customer Relations Specialist

We are seeking a highly skilled Customer Relations Specialist to join our team at Orkin. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and building strong relationships with them.

Responsibilities:
  • Field incoming requests, schedule service visits, and maintain efficient routes to reduce drive time for Orkin Pros.
  • Lead with empathy and a service mindset, ensuring every customer has an exceptional experience.
  • Coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.
Requirements:
  • Previous experience in Customer Service or Sales preferred.
  • High School Diploma or equivalent required.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.
What We Offer:
  • Competitive hourly rate of $18.00 to $20.00.
  • Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company match, employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
About Orkin:

Orkin is a global residential and business service provider, founded in 1901, with a reputation for delivering top-notch service. We are a financially stable and growing company, committed to supporting our community.

We are an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.



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