Customer Service Representative

8 hours ago

Mount Prospect, Illinois, United States D.R. Horton, Inc Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Warranty Technician. As a key member of our customer service team, you will be responsible for ensuring the highest level of satisfaction among our homeowners by facilitating all warranty requests and resolving customer issues in a timely and professional manner.

Key Responsibilities
  • Evaluate homeowner repair issues to determine if they are warrantable items
  • Process written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
  • Perform necessary repairs to homes, including carpentry work, drywall, texture repair, and painting
  • Schedule and manage subcontractors to make designated warranty repairs
  • Ensure all repairs are completed within compliance standards
  • Certify warranty work is completed within contractor obligations
  • Develop and maintain good rapport with subcontractors and homeowners
  • Follow up with homeowners to ensure concerns are addressed in a timely and professional manner
  • Process charge-back documentation and invoices
Requirements
  • High school diploma or general education degree (GED)
  • Three or more years related experience, including carpentry work, drywall, texture repair, and painting
  • Must have a vehicle capable of carrying supplies, valid driver's license, and be willing to drive among designated communities in daytime and nighttime
  • Excel in effective and positive communications
  • Work effectively in high-pressure situations
  • Ability to work independently and be productive without supervision
  • Ability to provide a systematic approach in carrying out assignments
  • Ability to utilize DRH Warranty applications on a smartphone, tablet, or laptop
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral form, or via DRH Warranty applications
  • Proficiency with MS Office and email
  • Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; climb, balance, and stoop, crouch, or crawl; walk up and down stairs; walk on unlevel terrain; use hands and fingers to handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance, color vision, and peripheral vision
  • Regular exposure to outside weather conditions, moving mechanical parts, high precarious places, and risk of electrical shock
  • The noise level is generally loud
Preferred Qualifications
  • Prior customer service experience a plus
  • Experience with minor electrical, plumbing, and HVAC repair work preferred
About D.R. Horton, Inc.

D.R. Horton, Inc. is the largest homebuilder in the U.S., founded in 1978 and publicly traded on the New York Stock Exchange. We are engaged in the construction and sale of high-quality homes designed principally for the entry-level and first-time move-up markets. We also provide mortgage financing and title services for homebuyers through our mortgage and title subsidiaries.

Please visit our website for more information.

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