Customer Service Coordinator

2 weeks ago


Mentor, Ohio, United States Dayton Freight Full time
Overview

Dayton Freight is a stable and growing organization that offers a competitive weekly pay, quick advancement opportunities, and a customized training program. Our professional, positive, and people-centered work environment is designed to support the success of our employees.

Responsibilities

As a Customer Service Representative, you will be responsible for assisting our customers with various inquiries, including freight pickup requests, rate quotes, hot shipments, shipment tracing, and appointments or special requests.

  • Assist the Service Center Manager in managing customer inquiries and resolving issues.
  • Take and deliver messages for the Service Center Manager and Account Managers.
  • Provide assistance to Drivers and prepare bills of lading and delivery receipts.
  • Maintain excellent communication with external and internal customers, as well as interline companies.

You may also be asked to assist with payroll, data entry, freight reports, driver collect reports, billing, and filling.

Qualifications
  • Proficiency in Microsoft Office Programs.
  • Excellent keyboarding skills and experience working in a fast-paced environment.
  • Ability to handle a high volume of phone calls and provide exceptional communication and customer service skills.
Benefits
  • Stable and growing organization.
  • Competitive weekly pay.
  • Quick advancement opportunities.
  • Customized training program.
  • Professional, positive, and people-centered work environment.
  • Modern facilities.


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