Technical Support Specialist

3 weeks ago


Piqua, Ohio, United States Levata Full time
Job Summary

We are seeking a highly motivated and skilled Technical Support Representative to join our team at Levata. As a Technical Support Representative, you will be responsible for providing exceptional phone support to our customers for our products and services, including software and hardware.

Key Responsibilities
  • Foster a positive customer experience through a professional, engaging, and approachable attitude.
  • Apply troubleshooting and problem-solving skills to resolve technical issues with technical ID creation and electronic access control solutions.
  • Provide timely and accurate status updates to customers and internal stakeholders, and communicate needs and expectations of customers to internal stakeholders.
  • Support procedures and policies, including documenting technical support cases in relevant systems and ensuring all relevant communication, documents, and files related to the case are accurately archived.
  • Actively participate in and contribute to internal technical support efforts and special projects, including training new technicians and testing new products.
  • Strive to continuously enhance knowledge of Levata's products, processes, and policies.
  • Escalate support cases not within own skill sets in a timely and effective manner.
  • Occasional travel to our other domestic office locations may be required.
Requirements
  • 2+ years' experience in a technical field.
  • Good technical understanding and practical experience with Microsoft Windows operating systems, including a strong understanding of IP networking technologies.
  • Work experience in external hardware and software support.
  • Strong analytical skills and an aptitude for creative problem-solving.
  • Excellent English written and oral communication skills required.
  • Proficiency in Spanish, including strong writing skills, desired.
  • Experience with electronic access control systems, including hardware such as access control panels or latching mechanisms preferred.
  • Experience with low voltage systems (security, alarm, fire, CCTV cameras, communication, networking) or as a locksmith desired.


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